Mabel Herrera Email & Phone Number

As a Product Development Manager for Ground Experience at JetBlue Airways, I lead the strategy and design of customer-facing components of the pre-flight and post-flight travel ribbon, including the oversight of JetBlue's concessions programs at JFK T5 and LGA MAT, lounge products, and partnerships. I work cross-functionally across multiple teams beyond Product Development to bridge the gap between the JetBlue Experience on the ground and in the air, ensuring that JetBlue minimizes product-related spend and maximizes customer satisfaction.I have a results-oriented mindset and highly developed quantitative analysis skills, which have enabled me to negotiate historic price reductions for top-selling items and develop and manage our ground experience budget. I am also an effective leader with strong relationships with a variety of cross-functional teams and senior leadership. I pride myself in my ability to continuously drive improvement in business partner performance to exceed contractual and business expectations. With a Master of Science in Business Management and Leadership and a Bachelor of Business Administration in International Marketing, I bring analytical and data-focused skills and project management expertise that allow me to excel in strategic positions. Have any questions or want to learn more? Let's connect!