Handled reservations calls (new booking, existing booking, inquiries, etc.) ensured utilization of and adhered to the Quality guidelines as required by clients.Ensured all guests are aware of operational policies – credit card, cancellations, car parking and check-in/check-out times, etc.Focused on the conversion of booking inquiries to achieve occupancy and average rate budgetary targets.Sold all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

Assisted customers with creating new flight bookingsAssisted customers with making changes to the time, date, or name on their existing bookingsPromoted available products necessary to their flightsProvided recommendations to customers who are unfamiliar with the booking process

Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customersAssisted customers in identifying issues and explained solutions to restore service and functionalityAssisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledgeEnsured customer satisfaction and loyalty

Monitored stock level of productsEnsured freshness and quality of productsSupervised the team that maintains cleanliness and orderliness of the departmentEnsured readiness of the store upon openingSubmitted monthly reports based on the sales performance of the department

Monitored stock level of productsEnsured freshness and quality of productsSupervised the team that maintains cleanliness and orderliness of the departmentEnsured readiness of the store upon openingSubmitted monthly reports based on the sales performance of the department

Monitored stock level and high quality of productsManaged the team that maintains cleanliness and orderliness of the restaurantPrepared team schedules and ensured break schedules were followedSubmitted daily timekeeping for payroll purposesSubmitted monthly reports such as inventory reports and sales reports

Managed transactions with customers using cash registryTracked inventory and transaction and sent sales report after end of shiftMaintained clean and tidy checkout areasManaged to maintain a visually appealing display of productsSubmitted monthly reports such as inventory reports and sales reports