Mary Anne Belleza Email & Phone Number

Valenzuela, NCR, PH

- Resource Managemento Create and track Staff Augmentation and Work Order request form for the project resources.o Assist the project resources on their access concerns and review their timesheets.- Monitor and track the project financial and ensure that project has the appropriate budget approval before proceeding to implementation. - Support the Project.

Philippines

• New Center Opening (NCO)
• Managed and tracked the NCO projects in QuickBase (IWG internal database). Ensure that the center details in QuickBase are correct and up-to-date.
• Created NCO Reports and discuss it with the IT Regional PMs and IT vendor. To ensure that the center is on track with the opening date from IT perspective.
• Organize meetings with IT Regional PMs and IT vendors. Create the MOTM and track the action items. Ensure that the issues are escalated to the PMs.
• Coordinated and assisted IT Regional PMs, NCO PMs and IT vendor for the NCO.
• Contacted the center team to ensure that everything is properly working after centre opening.

Philippines

• Mobilized the process of monitoring and tracking the Request for Change of the Solution Delivery Team. Also, working with the Release Manager and Project Managers in ensuring that all Request for Change that will be.
• Organize meetings with the Release Manager, Project Managers, development team and support team.
• Resource Management Activities - On-boarding and Off-boarding of the resource - Enrolling the resource in Biometrics - Updating the resource end date in Client RM tool
• Helping our Cluster Head in consolidating the financials for the team.
• Creating flowcharts for process visualization.

• Sub-Lead for Admin and Invoicing tasks.
• In charge of preparing and sending tax invoices to the clients.
• Coordinated with Project Managers, Contract Management team and Contract Financial Management team regarding the contract status and financial related concerns.
• Reviewed contracts to ensure that we are billing the correct resources and amount.
• Resources timesheet reconciliation using MSP and Accenture timesheet tool.
• In charge of logging the opportunity requests of the Project Managers in the Manage mySales tool (salesforce), monitor and update the opportunities.

• Sub-Lead in PMO admin task for the team.
• Resource Management activities. Roll-in/Roll-off Facilitation.
• Created weekly headcount report of the project.
• Coordinated with Project Managers offshore regarding resource status in the project.
• Maintained Project Org Chart (removes/adds resources).
• SharePoint maintenance and ad hoc creation of SharePoint sites for the project.

• Data Gathering, consolidation and publication of assigned Service Management and Application Management reports.
• Extracted data from different tools like Tivoli Workflow Scheduler and My Business Availability Center.
• Coordinated with Application Management teams and Application Managers regarding Application Management Data and Reports.
• Analyzed trends of the SLA performance.
• In charge of any activities that relate to additions or modifications to the SLAs.
• Performed adhoc research tasks based on requests by Application Management and Service Management resources.

• Converted pages based on detailed designs, applying standards and best practices.
• Performed testing for assigned modules.
• Worked with other programmers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Participated in review processes (Peer reviewing of pages created by other members of the group).
• Escalated technical issues to Project Team Leads and fix the issues encountered.