Mark Bergin Email & Phone Number

Cork, County Cork, Ireland

• Delivery of key IT initiatives in support of customer needs and ongoing IT projects.• Lead the planning and execution of multiple, concurrent IT programs and projects.• Identify potential program risks and develop mitigation strategies.• Proactively address and resolve any project or program-related issues.• Maintain regular communication with key stakeholders to manage expectations andprogram goals.• Work closely with executive sponsors, business stakeholders, and project teams toensure successful outcomes.• Plan operational readiness and acceptance for new projects and configurations.• Act as an escalation point for operational support including maintenance, problemmanagement, monitoring and application support.• Provide guidance on best practices in project management and ensure teamperformance is in line with project goals

County Cork, Ireland

• Support the Quality Manager in their role• Liaise with the Quality manager with regard to any problems encountered with the RIS/PACS system• Report any faults, problems to the RIS/PACS vendor and manager and keep a log of all faults recorded• Adhere to applicable laws and regulations, accreditation and licensing requirements, policies and procedures• Report and/or resolve incidents of non-compliance• Investigation and reporting of all incidents and errors that occur• Adhere to the protocols and policies associated with RIS/PACS and to notify the Quality Manager of any omissions that may have been overlooked• Assist Quality Manager with analysing and determining business needs and establishing requirements of the system• Assist with designing, developing & implementing solutions to improve operational efficiency of the system• Follow all necessary precautions to ensure that errors are kept to a minimum• Maintenance and management of data security and user access control• Management and maintenance of the clinical integrity of RIS and PACS databases• Management, storage, distribution and backup of images• Management, storage, distribution and backup of RIS and patient demographic data• Systematic checks on system• Creation of user accounts with the correct user privileges• Creation, deleting, merging, modification and reconciliation of RIS/PACS records and images• Auto-routing, archiving and pre-fetching of images• Ensure data integrity• Implements appropriate QA metrics to foster continued quality improvement• Request additional training or support where required• Training of staff on RIS/PACS system• Develops, maintains and monitors troubleshoots and provides technical assistance to staff• Business Intelligence

County Cork, Ireland

• Lead Engineer for implementation of new projects. Technical installation of hardware and software• Documenting planning and implementing upgrades.• Supporting RSN team in troubleshooting of cases.• Xero Deployment/configuration specialist for UK/Ireland.• Providing on-site support and post go live support for projects.• On call Rota. Provide out of hours support for all our customers in Ireland.Technical/Professional Knowledge• Vmware, Windows Server 2003+2008+R2, server 2012 Windows 7,Vista, 8 and 10.• Solaris 9,10,11• Advanced knowledge of Dicom and HL7 • Oracle databases, MSSQL • Unix /Linux

Leeds / Cork

Recently joined Agfa healthcare after working for them as a third Party contractor for nearly eight years. I bring a wealth of experience into this niche market. • Specialist healthcare application support (PACS/RIS/HL7/AGILITY)• Server support (Windows Server / Unix)• Database support (Oracle / SQL)• VMware Virtualization support• SAN support (HP/EMC)• Windows Backups•

Cork

Project planning, implementation and support of new Agfa RIS/Pacs systems for Irish based hospitals.Project planning, execution and support for Agfa RIS/Pacs hardware and software upgrades.Wide variety of technologies involved: Vmware, Oracle databases, MSSQL, Windows Server 2003+2008+R2, Windows 7,Vista and XP, Solaris 9,10,11.Troubleshooting and maintenance of Agfa RIS/PACS systems.IT support for PACS review workstations and RIS workstations.On call 24 hour support for Agfa equipment and systems

Munster Region

Waterford

Honours Degree In Information Technology, 2.1

Education record