Melissa Bernard Email and Phone Number
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Highly seasoned and dependable business and project professional with a consistently outstanding customer satisfaction record. Proven ability to work with both IT and business functions to produce effective and timely business solutions. Extensive experience working across multiple technology environments including ERP, CRM and Business Intelligence. Proficient in analytic report design and development, project management, project definition and issue management.Specialities: • BI Reporting Architecture and Development• Formalized Test Design and Execution• Root Cause Analysis• Confident and Articulate Communication (Written & Verbal)• Business Analysis• Project Management• Change Leader• Cross Technology SupportSoftware Knowledge:• Oracle Business Intelligence Enterprise Edition (11G, 12C) - RPD, Report Design, Administration & ETL• Oracle Informatica• IBM AIX• WebLogic• Microsoft Office - Project, Excel, PowerPoint, Word & Visio• SQL (Oracle and DB2)• Active Directory• COBOL• TELON• Siebel CRM/HTIM
Progressive Insurance
View- Website:
- progressive.com
- Employees:
- 27734
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It Associate Project Manager LeadProgressive Insurance Jan 2022 - Present
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It Business Systems Analyst LeadProgressive Insurance Sep 2020 - Jan 2022
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It Business Systems Analyst Sr.Progressive Insurance Oct 2018 - Sep 2020
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It Technical AnalystParker Hannifin Jan 2011 - Sep 2018I worked on the Data and Business Intelligence team as a business and project professional. My primary focus while on this team has been gathering and documenting system requirements from the business community, formulating detailed project plans for team members and myself and implementing and initiating a newly formalized testing process and tools. The platforms I’ve had experience with while part of this team are Siebel HTIM, Oracle Business Intelligence, SharePoint, Active Directory, AIX, etc. -
It Technical SupportParker Hannifin May 2008 - Jan 2011Department: MSS (Manufacturing Systems Suite) Account SupportI previously worked on the MSS Account Support team as a Business Analyst. My primary focus while on this team was completing in-depth analysis of software change requests, testing system enhancements and fixes, assisting with multiple software implementations and leading training efforts for new hires. The platform for this system is the mainframe. I was also led efforts with Sarbanes-Oxley audits, the MSS service desk and a problem solving team.
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It Co-OpParker Hannifin Aug 2005 - May 2008Department: MSS (Manufacturing Systems Suite) Account Support & Product Management- Worked with the business community to define requirements and perform root cause analysis for home grown ERP mainframe system. Worked with development to ensure technical specifications match functional requirements.- Produced an original new hire on-boarding process and manual. Utilized the new process to train multiple new hires.- Established end user training documentation for multiple modules of a home grown ERP mainframe system.- Defined and documented a new software change request system. Trained the business community in order to transition to the new web based system.
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It InternParker Hannifin May 2005 - Aug 2005Department: Data Center Operations & Global Service Desk - Monitored and responded to system messages to ensure successful job completion for several mainframe systems.- Worked with tape silos in the Corporate Headquarters' Data Center by replenishing tapes needed for day to day operations and preparing tapes for offsite shipment. Coordinated with a third party vendor for issue resolution.- Worked with the Global Service Desk to provide various levels of customer support. Gained experience with customer service and troubleshooting skills.
Melissa Bernard Skills
Melissa Bernard Education Details
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Psychology
Frequently Asked Questions about Melissa Bernard
What company does Melissa Bernard work for?
Melissa Bernard works for Progressive Insurance
What is Melissa Bernard's role at the current company?
Melissa Bernard's current role is IT Associate Project Manager Lead at Progressive Insurance.
What is Melissa Bernard's email address?
Melissa Bernard's email address is me****@****ker.com
What is Melissa Bernard's direct phone number?
Melissa Bernard's direct phone number is (216) 896*****
What schools did Melissa Bernard attend?
Melissa Bernard attended Kent State University.
What skills is Melissa Bernard known for?
Melissa Bernard has skills like Troubleshooting, Process Improvement, Disaster Recovery, Erp, Lotus Notes, Sccm, Sharepoint, Active Directory, It Management, Microsoft Office, Business Analysis, Project Management.
Who are Melissa Bernard's colleagues?
Melissa Bernard's colleagues are David Garitta, Rick Jacobs, Andrea Swift, Mike Fatur, Heather Anderson, Julie Magruder, Livia Serafim.
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Melissa Bernard
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