Mable Chen Email & Phone Number

Shanghai

Responsibilities in Global Transaction Banking:Client Service Manager in Implementation&Service Team- Serve VIP clients, handle daily inquiries related to transaction, e-banking trouble shooting, cash pool, deposit, conversion, account maintenance - Handle client adoption process including account opening documentation, e-banking and cash pool setup - Build and maintain close working relationship with various units - relationship coverage group, cash sales and operations - Provide client with solutions to meet their special and urgent requirements - Conduct service reviews for clients based on deep understanding of client's business and their needs, summarize services within a certain period of time and conduct service quality tracking, identify opportunities for service improvement and product cross-sell - Support supervisor to improve hotline team, provide advices and help to complete improvement plan

Shanghai

Responsibilities in Country Management:- Joined Deutsche Bank as Management Trainee in Country Management Department- Rotate in almost all departments of the bank - Support Regulatory Control Group and Internal Control framework build-up- Assist China Operating Committee and Risk Management Committee