Maria Abrahms Email and Phone Number
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Innovative, determined, holistic, problem solver. Content management and technical communications specialist. I am a highly experienced senior technical writer specializing in cloud infrastructure and cybersecurity, documentation. My leadership and expertise have driven cross-functional teams to create clear, impactful documentation and improved customer experiences. I excel at distilling complex concepts into user-friendly content, enhancing production processes, and fostering a culture of excellence. I write for highly technical users and less technical users, for internal purposes and external user success. From console snippets, error messages and message templates, to developer WIKIs and user guides and reference material, to product videos and presentations. I am an expert at topic-based writing and DITA-conforming production systems, as well as most industry-standard authoring tools and languages.Recent studies include AI Technical Writing, Data Engineering, SQL and Distributed SQL, Large Language Models, and SEO. See my portfolio and resume at mariaabrahms.com.
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Sr. Technical WriterAmazon Web Services (Aws) Oct 2024 - PresentSeattle, Wa, UsI am working with the AWS Support team as an "external" AWS docs writer managing content for Kumo services including my old fav AWS Managed Services (AMS) and Incident Detection and Response. That's right, I'll be working on my own docs, fun. Running into lots of the old team, some of my favorite people in tech. Glad to be back!
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Sr. Technical WriterAmazon Web Services (Aws) Jul 2024 - PresentSeattle, Wa, UsFixes and revisions to the Technical User Guide for [Autoloop] (currently, a private offering) describing how to manage and use data gathered from automobile sensors.
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Technical Writer / OwnerMaria Abrahms Technical Writing Services Apr 2023 - PresentCurrently on contract for Microsoft Advisor product.
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Senior Technical WriterAmazon Feb 2016 - Apr 2023Seattle, Wa, UsDocumenting for the AWS Managed Services (Support) team. We create, migrate, or take over managing your LOB infrastructure with AWS services. -
Sr. Technical WriterChef Software Jul 2015 - Dec 2015Seattle, Wa, UsDocumenting Chef's cloud infrastructure provisioning automation tools with a focus on scenarios and concepts.By working with the product, I wrote two installation guides for the new Chef Delivery product. Chef Delivery is a change management tool that automates change workflow. One installation guide was for deployments using Amazon Web Services (AWS), one was for those using SSH. I also wrote other product launch documentation for Chef Delivery, user management, build cookbook, overview, and workflow topics. -
Information DeveloperRackspace, The #1 Managed Cloud Company, Oct 2013 - Apr 2015San Antonio, Texas, UsDocumented the usage of Rackspace Auto Scale and Cloud Monitoring products, including the API and other interfaces. Through hands-on product use, including developing a complex deployment document, learned what information users really needed to know. Used GitHub, DocBook, WADL, Swizzle, oXygen, cURL, JIRA, Trello, Zapier, and more. -
Senior Technical WriterAdobe Mar 2013 - Oct 2013San Jose, Ca, UsReorganizing, rewriting, and reformatting for clarification, Adobe's internal Identity Management System (IMS) 300-page MediaWiki. This IMS is built on the Oauth protocol. I am describing how the protocol works, and clarifying and standardizing the presentation of the material, including the API reference. -
Technical Writer And ProprietorMaria Abrahms Technical Writing Services May 2012 - Oct 2013Clients include Adobe, VMware, Microsoft, and Shenick Network Systems. Output includes API wikis and guides; new product administrator, user guides and online help systems; and online help videos.
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Senior Technical WriterMicrosoft May 2012 - Jun 2012Redmond, Washington, UsI helped develop the Mediaroom Server Upgrade guide for release 2.1. Wrote release notes and worked on Mediaroom Common Reference documents. -
Senior Learning Resources ConsultantAdobe Oct 2011 - Apr 2012San Jose, Ca, UsSupported a new product, Adobe TV Enterprise Solution, a content management system for enterprise videos. Created video demos and a maintenance and delivery infrastructure for the videos to allow off-release updates while providing an easy provisioning of the help videos for customers. Developed an online help system in raw XML, and an Installation Guide and Release Notes in Structured Framemaker. Also wrote tooltips. Contributed to the development of the graphical user interface, notably in option, page, and tab labels.
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Sr. Technical Publications EngineerJuniper Networks Apr 2010 - Aug 2011Sunnyvale, Ca, UsLead for technical user documentation for the new Content and Media Business Group (formerly Ankeena Networks) at Juniper Networks. Lead for Media Flow Controller, media delivery optimization software, and Media Flow Activate, Media Flow Controller software, documentation. Writing in Epic (XML) and Framemaker; producing administrator guides, user guides, installation guides, command references, release notes, and online help systems using a DITA-conforming production system. -
Senior Technical WriterAnkeena Networks Sep 2008 - Apr 2010UsFounded Ankeena Networks Technical Publications department. Responsible for all technical user documentation including Installation Guides, Quick Start Guides, Administrator Guides, and CLI Command References, as well as Release Notes, White Papers, etc.Created company technical documentation templates, set up processes, maintained technical documentation website. -
Senior Technical WriterBlue Coat Systems Dec 2007 - Jan 2009Sunnyvale, Ca, UsTechnical Marketing application briefs, technology primers, and white papers. I've updated and validated (through testing) several application briefs. I've over-hauled and updated Blue Coat's SSL Technology Primer and am in the process of writing another technology primer on Web 2.0. -
Principal Technical WriterMirapoint Inc. Sep 2001 - Nov 2007At Mirapoint, I developed four separate single-sourced online Help systems with Framemaker and WebWorks, supporting our web-based email product and our administration interface for four different products and three different role levels. I also produced administrator and end-user guides, and configuration instructions for our messaging software. I developed the Pubs Framemaker and WebWorks templates, the Pubs test lab configurations (used for documentation tests) and Technical Library.
Maria Abrahms Skills
Maria Abrahms Education Details
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California State University, NorthridgeEnglish -
L.A.C.C.Film/Cinema/Video Studies
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Los Angeles City CollegeFilm/Cinema/Video Studies
Frequently Asked Questions about Maria Abrahms
What company does Maria Abrahms work for?
Maria Abrahms works for Amazon Web Services (Aws)
What is Maria Abrahms's role at the current company?
Maria Abrahms's current role is Senior Technical Writer @ AWS | AWS Support | Kumo services.
What is Maria Abrahms's email address?
Maria Abrahms's email address is mo****@****hoo.com
What is Maria Abrahms's direct phone number?
Maria Abrahms's direct phone number is +165058*****
What schools did Maria Abrahms attend?
Maria Abrahms attended California State University, Northridge, L.a.c.c., Los Angeles City College.
What are some of Maria Abrahms's interests?
Maria Abrahms has interest in Human Rights, Science And Technology, Arts And Culture, Politics.
What skills is Maria Abrahms known for?
Maria Abrahms has skills like Technical Documentation, Online Help, Technical Writing, Framemaker, Manuals, Technical Communication, Software Documentation, Enterprise Software, Xml, Single Sourcing, Release Notes, Online Help Development.
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