Mike Abram Email & Phone Number

Boston, Ma, Us

Washington, District Of Columbia, Us

Upside is a digital marketplace that connects millions of consumers with brick and mortar retailers nationwide. Since 2016, Upside's personalized offers have empowered individuals to gain greater purchasing power for their essential needs and helped businesses achieve measurable profits. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailers, the consumers they serve, and towards important sustainability initiatives.

Cambridge, Ma, Us

Managed the operations that delivered 5 straight years of 25-40% YoY growth. Delivered strategy for and solutions to the company’s biggest operational challenges driving growth, customer satisfaction and cost savings. Used a mix of technology, process, outsourcing, and organizational alignment to optimize and automate efforts resulting in the right amount of rigor with minimal friction.End-to-end ownership of operational functions including Customer Ops, Revenue Ops, Business Ops, Customer Support, Data Ops, and Business Systems.

Cambridge, Ma, Us

Created the Customer Success and Business Operations functions at Jobcase, developing the strategy, teams, processes and systems. Scaled the organization from early “solution” and operational phases to more revenue focused value add roles with the help of better tooling, improved products and maturing best practices. Created and maintained a culture of continuous improvement with a team motivated to both deliver great results but also be a part of regular, positive changes to how they work.Founder and primary driver of Jobcase Cares corporate outreach program of monthly community service events.

Boston, Ma, Us

Initiating and growing operational functions within DataXu to enable the company to scale at an incredible pace while continuing to improve customer satisfaction and team efficiency. Focused on the right mix of technology, process and hiring (both local and off shore) to minimize cost without any sacrifice to quality. Designed and implemented a new framework for building company strategy, accompanying operations strategy and budget to support the delivery and execution.Managing all major vendor relationships/negotiations, centralized operational budgets and security/business continuity policies.Teams managed include Solutions Engineering, Customer Support, Customer Engagement Management, Systems Engineering, Program Management and IT.Founder and primary driver of DataXu Cares corporate outreach program of monthly community service events.

Boston, Ma, Us

Building a scalable operations infrastructure and team to handle a maturing media startup's influx of new customers, products, and processes. Ensuring GTM teams were ready and prepared to sell and implement new products and features. Managing key client relationships and using market intelligence to increase our ad network's value. Promoted three separate times in five years.Teams managed include Technical Operations, Publisher Operations, Product Operations, Reporting, Project Managment and IT.Founder and primary driver of Jumptap Cares corporate outreach program of monthly community service events.

London, Gb

Managing the Program Office with direct oversight of all change & program management for all products & other strategic initiatives. Operational risk management; including corporate governance, incident management, & information security. Responsible for management of all corporate strategic project budgets & development of annual plans.Outreach Event Chair for Aviva Cares, community involvement program.

Us

Dublin 2, Ie

Bachelor Of Science (Bs), Civil Engineering

Cedep Management Development Program

Executive Education Program, Building Competitive Advantage Through Operations

Executive Education Program, Gateway To Business Management