Methodical and customer focused Banking and Financial Services professional with more than 35 years experience working across varied roles within the Australian banking industry. Established skills across member service, personal banking, retail banking, insurance and sales. A sound communicator with established interpersonal skills that build member and customer relationships. Highly organised and excellent time management skills under pressure. A demonstrated ability to perform autonomously and as a high performing team member. Staff training, management and leadership experience. Committed to the achievement of banking objectives through the delivery of customer satisfying financial solutions. • Personal banking• Retail banking• Sales• Insurance• Customer retention • Relationship builder• Staff training• Leadership skills• Detail focused• Problem solver• Results focused• Computer skills
Jobfitts Consultants (Casual)
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Service ConsultantJobfitts Consultants (Casual) Oct 2018 - PresentSydney, Australia• Provide exceptional service and being responsible for uncovering members Needs through genuine conversations, discussing and communicating Information about all products and services to members across teachersMutual Bank brands
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Administration/ReceptionistJs Muller & Co Aug 2018 - Oct 2018Sydney, Australia• Responsible for providing administrative support in a law office• Assist attorneys and paralegals with managing schedules, coordinating Meetings, answering phones and communicating with clients
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Sales Consultant - LoansCommunity First Credit Union Feb 2017 - Jul 201867-73 St Hilliers Road, Auburn Nsw 2144• Provide multi skill across all facets of Community First Direct activities from enquires,lending and transactional interactions to identifying leads and capturing opportunities.• Develop member’s relationship with community first and support the growth objectivesof the business, whilst contributing to the achievement of Community First Direct goals.• Completion assess and originate member’s loans with reference to lending policy and Procedures and escalate acceptance exceptions.• Support members throughout the lending sales and fulfillment process. -
Membership Relationship Officer - LoansG&C Mutual Bank Oct 2016 - Jan 2017Level 25 200 Elizabeth Street, Sydney Nsw 2000• Respond to provision of efficient and professional service to all members via telephone.• Respond to loans and all other related products and services to meet member’s needs. -
Relationship ManagerQuay Credit Union Oct 2011 - Oct 2016Cirqular Quay• Respond to member enquiries through researching and clarifying information • Complex problem resolution achieved through listening, clarifying issues, researching and implementing pragmatic and commercial solutions that satisfy members• Upsell additional services through recognising opportunities• Professionally represent the Credit Union to enhance reputation amongst members -
Member Servie ConsultantSydney Credit Union Jan 2009 - Sep 2011Sydney, Australia• Provided support to the sales team to assist in the achievement of sales and service objectives• Provided customer service in the branch, professionally responding to member enquiries, providing product information, teller duties, processing general insurance and resolving complex problems• Perform relief Branch Manager duties which included:o Assisting in the development and implementation of new policies and procedureso Providing customer service training to new employeeso Managing employee workloadso Processing personal loan and credit cardso Prepared weekly sales reports for the sales team and sales managemento Assisted with home loan interviewing and processing
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BankNational Australia Bank May 1980 - Jul 2007• Performed teller duties• Opened accounts• International services:o Export and import document preparationo Telegraphic transfer (Swifts)o International cheques (Draft)• Prepared home loans, personal loans and credit card documentation and processing• Supported the sales team in the achievement of sales objectives• Provision of customer service in the branch• Complied with bank policies and procedures• Supervised and trained new staff• Managed high revenue sales through performing extensive follow up calls• Professional represented the Branch and achieve business metrics and objectives• Knowledge share across branches to improve overall efficiencies and processes
Maria Fatima Garces Pestana Abreu Skills
Maria Fatima Garces Pestana Abreu Education Details
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Certificate Iv In Financial Services -
Afta Travel And Tourism CollegeTourism And Travel Services Management -
Australian College Of Commerce & ManagementBanking Services
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Marrickville Girl HighHigher School Certificate
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Institude Of Strategic ManagementFinancial Services Product Training
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The Australian College Of Commerce & ManagementTier 2 Adviser
Frequently Asked Questions about Maria Fatima Garces Pestana Abreu
What company does Maria Fatima Garces Pestana Abreu work for?
Maria Fatima Garces Pestana Abreu works for Jobfitts Consultants (Casual)
What is Maria Fatima Garces Pestana Abreu's role at the current company?
Maria Fatima Garces Pestana Abreu's current role is Service Consultant at JobFitts Consultants (Casual.
What schools did Maria Fatima Garces Pestana Abreu attend?
Maria Fatima Garces Pestana Abreu attended Swinburne University Of Technology, Afta Travel And Tourism College, Australian College Of Commerce & Management, Marrickville Girl High, Institude Of Strategic Management, The Australian College Of Commerce & Management.
What skills is Maria Fatima Garces Pestana Abreu known for?
Maria Fatima Garces Pestana Abreu has skills like Banking, Credit, Mortgage Lending, Customer Service Management, Team Leadership, Travel Management, Coaching, Team Management, Branch Management, Branch Operation, Leisure Travel, Team Building.
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