Mark Brice Email & Phone Number

With over a decade of experience in higher education and customer success, I am passionate about helping customers and fellow employees achieve their goals and thrive. As a Customer Success Specialist at BloomTech, I supported the onboarding, retention, and satisfaction of hundreds of customers using the company's innovative online learning platform. I leveraged my active listening, communication, and problem-solving skills to provide personalized and timely solutions, feedback, and guidance. I also optimized the workflow and processes of the customer success team, resulting in improved efficiency and productivity. Previously, as an Enrollment Coach at BloomTech, I helped prospective students enroll in the company's courses and programs, using my knowledge of the program offerings to help them decide which one to enroll in. Before joining BloomTech, I was an Assistant Director of Residential Life and Education at Hope College, where I managed the residential staff, programs, and policies, and facilitated the academic and social development of students. I hold a MA in Higher Education Administration from the University of Delaware, and a certification in Mental Health First Aid. I am eager to join a team that values diversity, innovation, and excellence, and that empowers people to reach their full potential.

Listed skills include Residence Life, Student Affairs, Research, Student Development, and 21 others.