Inbound Customer Service Representative:Specialist for billing, credit adjustment, billing and account balance updates- Modification of the account (package, option and personal information of the customers etc ...)- Cancellation and save customers- Promote the marketing campaign of the mobile service, residential internet and residential telephone- First-class technical support for Mobile, Residential Internet and Home Phone services- Sale of cellular products and residential internet.- Conducts surveys and best meet clients' needs- As a last-line agent performs coaching and making sure the company's procedures are well respected by all front-line agents.