Vp Of Operations
CurrentKey member of the senior executive team accountable for directing all aspects of corporate operations. Responsibilities encompass leading organizational direction, warehouse operations, logistics, product warranties, customer service, finance, and IT. Oversee X direct reports and a team of XX. Administer a budget of $XMM and bear full P&L accountability. Report to the CEO.✔ A highly visible position with a diverse span of responsibilities critical to the company's long-term market position, operating efficiency and bottom-line performance. Involved in all operational strategy, policy, operational and investment decisions.✔ Head of the Finance Team, ensuring reliable financial statements, metrics and reports are prepared for both internal and external needs.✔ Support the CEO in the recruitment, hiring, onboarding, and consolidation of the Leadership Team.✔ Manage the company’s relationship with banks, auditors, insurance vendors, investors, and other key stakeholders.Select Achievements▬▬▬▬▬▬▬▬▬▬✔ Designed and implemented 3PL services as an additional $XXXK income stream annually.✔ Led the opening of new markets in Chile, Peru, Colombia, Mexico, and Panama including the implementation of SAP B1.✔ Defined and executed the company’s strategic plan, which led us to exponential growth and to be included on Inc. 5000’s list for 3 years in a row.✔ Developed business SOPs for headquarters and subsidiaries including employee manual, commercial procedures, RMA terms/conditions, employee onboarding, training, performance evaluations, etc.✔ Championed a warehouse expansion (move project and renovations) and business model redefinition.✔ Led brand promise analysis and execution plan and implemented NPS as a core KPI for customer satisfaction and loyalty.✔ Reduced inventory turn from XX-XX days to X-XX days.✔ Employee of the Year, 2019.✔ Living our Values Award: Teamwork; Living our Values Award: Entrepreneurial Spirit; Living our Values Award: Trust & Integrity.