Mohammad Abukarim, Pmp® Acp® Rmp® Email & Phone Number

Amman, Jordan

• Managing VAS (Value Added Services) operational team to deliver cost effective operations whilst achieving the expected KPI performance. • Establish operation methodology based on deep understanding of mobile internet and telecom VAS (Value-added Services) operation.• Support service business development and service operation solution, business case development, commercial negotiation and communication.• Dedication to service operation work, provide operation plan and implement routine operation flow.• Monitor and analyze service operation data, provide promotion suggestion, communicate with respective team or department to coordinate operation flow.• Support projects in terms of delivery plan, key milestone assessment as well as project governance.• Focus on users’ experience, provide service UI and logical flow improvement suggestion, support content operation and promotion.• Implement pacification scheme when platform operation issues arise.• Provide Level support for fault resolution for VAS system.• Collaborated with the marketing department to determine the organizational need to meet goals.• Managing the operation activates for all mobile VAS and advertising services.• Drive to improve VAS operational performance (service and cost) and review VAS processes to ensure robustness.• Liaise with Operators on integration, service operations and service marketing.• Liaise internally with Content, Marketing, Development and Operations teams.

Saudi Arabia

• Lead VAS operational team to achieve cost-effective operations and meet KPI targets.• Develop operational strategies based on a deep understanding of mobile internet and telecom VAS.• Support service business development, including solution development, business case creation, and commercial negotiations.• Dedicate efforts to service operation work, providing operation plans and implementing routine operation flows.• Monitor and analyze service operation data, offering promotion suggestions and coordinating with relevant teams or departments.• Support projects by contributing to delivery plans, assessing key milestones, and ensuring project governance.• Focus on enhancing user experience, providing suggestions for service UI and logical flow improvements.• Implement pacification schemes for platform operation issues.• Provide Level support for fault resolution in VAS systems.• Collaborate with the marketing department to align organizational needs with goals.• Manage the operation activities for all mobile VAS and advertising services.• Drive improvements in VAS operational performance (service and cost) and review processes for robustness.• Liaise with operators on integration, service operations, and service marketing.• Collaborate internally with Content, Marketing, Development, and Operations teams.

Jordan

• Set up Service Delivery Platform (SDP) and integration.• Render new services and media promotions consultancy.• Manage projects and carry out mobile applications consultancy.• Survey for new markets and trends, and perform technical consultancy.• Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Research and implement new technological tools to optimize business process workflows.• Perform revenue assurance activities and fraud analysis.

Amman, Jordan

• Led projects and analyzed data to identify opportunities for improvement.• Tracked and reported the status of projects on various teams, acting as a gateway through which work should be assigned to appropriate teams while ensuring that project scope is adequately defined.• Demonstrated a software plan that meets the future needs of our commercial clients on technical challenges of industry demands, and rendered IT consultancy to clients.• Managed Application Development Cycle (from the requirement, analyzing, development, to delivery and testing).• Managed and developed Back-End activities / APIs and servers routines.

Amman, Jordan

• Facilitated analysis and Design of VAS applications (SMS, MMS, WAP).• Worked on SMS voting, SMS content delivery solutions, and SMS bulk solutions.• Developed SMS portals.• Built MMS portal to deliver MMS created using SMIL.• Developed SMS/MMS portals with MO & MT billing concepts.• Developed mobile media/contents download portals.• Facilitated the development of Web Applications - PHP/MYSQL.• Created, managed and monitored the backend server's cron jobs.

Amman, Jordan

• Building MMS Portal to deliver MMS created using SMIL.• Introduced agile methodologies and effective development best practices to division to enhance product development.• Researched, designed, and implemented scalable VAS applications for SMS voting, SMS content delivery solutions, SMS bulk solutions, MMS, and WAP• Developed SMS portals.

Amman, Jordan

• Maintained and modified Mecca portal modules when necessary.• Coded websites using PHP/MYSQL languages.• Conducted unit testing and review of website design for responsiveness, clarity, and effectiveness.• Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.

Jarash, Jordan

• Functioned as the Network and System Administrator for the Faculty of Information Technology• Performed the role of a technician in Avicenna Knowledge Center, Philadelphia University (E-learning UNESCO Project). https://www.philadelphia.edu.jo/centers/AvicennaCenter/avicenna/objectives.html• Taught programming practical classes, and helped undergraduate students in their graduation projects.• Assisted Professors with lesson preparation, by getting materials ready and setting up equipment and the needed software.• Managed and monitored the placement tests for the new students, and prepared the computer laboratories with the needed software setups.