Mahmoud Abyad Email & Phone Number

United States

A proven track record of providing exceptional customer service through effective communication and problem-solving. Skilled in cultivating strong client relationships and increasing customer satisfaction. Utilize expertise to reduce retention rates and enhance overall customer experience.- Collaborated with cross-functional teams to develop customized offers for clients, ensuring their satisfaction and loyalty.- Implemented feedback from client surveys to continuously improve services and exceed client expectations, resulting in increased retention rates and referrals.- Developed and implemented a comprehensive customer relationship management (CRM) system, resulting in improved efficiency and increased customer satisfaction.- Led a team of customer service representatives, providing training and support to ensure consistent delivery of exceptional service and resolution of customer issues.- Directed unresolved customer complaints to designated departments for subsequent examination.- Developed and executed strategic customer retention plans, resulting in a 25% decrease in customerretention rate.

United States

- Analyzed financial data to prepare monthly financial statements and identify discrepancies, resulting in enhanced accuracy of reporting- Provided tailored training and support to new colleagues on payroll-related matters, cultivating a more knowledgeable and engaged workforce across the company.- Prepared and managed the distribution of payroll checks and direct deposits, ensuring the utmost confidentiality of employee information- Addressed client inquiries on payroll taxes, state taxes, IRS registration, W2s, annual reports, and other related matters- Developed and delivered training sessions to educate HR teams and employees on payroll systems and policies, promoting self-service and reducing dependency on payroll support.

United States

- Provided exceptional customer service by answering inquiries, resolving issues, and addressing feedback in a timely and professional manner.- Resolved issues and inquiries from plan participants regarding health insurance, garnishments, welfare benefits, and their deductions.- Efficiently managed a high volume of calls and email queues, consistently meeting and maintaining performance metrics.- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 90% customer satisfaction rate.- Effectively resolved complex client inquiries related to [payroll discrepancies and timekeeping errors], providing exceptional service to employees of a prominent national financial institution.

Chicago, Illinois, United States

Oversees the day-to-day operations of a business or organization, ensuring that production goals are met, processes are efficient, and quality standards are maintained. Manages teams and coordinates with other departments to ensure smooth operations. Creates schedules, monitors inventory levels, and implements policies and procedures to improve productivity.- Monitored daily and weekly key performance indicators to maintain on-track status.- Implemented new efficiency strategies that resulted in a 15% decrease in product theft within the firstsix months of my role.- Led associate focus groups and meetings to obtain suggestions, address concerns or issues, andfoster positive relations among team members and management.- Oversee daily shipping operations, including loading and unloading outbound trailers, replenishingpallets, inventory management, and supervising the work of a 20-member team.- Supervised the creation of exciting merchandise displays to catch the attention of store customers.- Trained new employees on proper protocols and customer service standards.

Chicago, Illinois, United States

Supporting the Account Executive /s in growing QC Catering sales by responding to leads, building proposals, setting AE up for success, supporting existing clients, and formulating sales strategies.- Streamlined inventory and store readiness, maximizing profits, focusing on the customer experience coordinated high-volume deliveries during peak times.- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.- Managed all aspects of sales, coordination, and execution for catering events, and conferences, resulting in a 20% increase in revenue within the first year.- Developed and maintained strong relationships with vendors and suppliers, negotiating contracts and securing cost-effective solutions for clients.

Bachelor'S Degree, Business Administration And Management, General

Studied the fundamentals of day-to-day business operations, interacting with external partners, improving business and employee.

Associate Of Arts And Sciences - Aas, Baking And Pastry Arts/Baker/Pastry Chef