Mac-Davidson Ganaye Email & Phone Number

Adelaide, South Australia, Australia

• Produced insightful sales and product performance reports using Salesforce to assist senior leadership in strategic planning.• Executed thorough unit business verification and regression testing to ensure scalable and effective solution architecture. This has led to seamless adoption of the new features across the organisation.• Managed software releases for BAU and CI initiatives, ensuring timely and controlled deployments.• Assisted in the implementation of Salesforce CPQ and Salesforce Billing. This implementation enabled flexible quoting and pricing of products enabling faster sales cycles.• Oversaw the retrospective data entry to enable CPQ/Billing for over 150+ customers, coordinating with various internal stakeholders.• Created and maintained documentation for user guides, requirements, releases, and test cases for easier understanding by non-technical staff.• Resolved Salesforce user issues within 48 hours, ensuring minimal disruption.

Adelaide, South Australia, Australia

• Assisted in requirements gathering, documentation, and technical implementation of Salesforce features.• Conducted research for the purchase of several applications through the creation of RFP documents and liaising with external vendors. This led to successful purchase and implementation of applications and high user adaption.• Coordinated and facilitated the implementation of several applications, ensuring seamless adoption into the existing software ecosystem and processes. These applications include:• Research, identify and appraise emerging technologies, hardware, and software to provide strategic recommendations for continuous improvements.• Assisted in the identification and documentation of security gaps within the organization and worked with stakeholders for requirements gathering and implementation of solutions. This resulted in the company meeting the requirements to be ISO27001 certified.

Adelaide, Australia

• Assisted the General Manager with sales team activities, including arranging business travel. This enabled the sales team to travel country wide to meet clients and prospective customers.• Oversaw office inventory and coordinated with vendors for operations and events, ensuring optimal stock levels and seamless execution.• Developed and implemented a scalable and comprehensive employee onboarding offboarding procedure to safeguard company assets and ensure smooth employee transitions. This reduced the onboarding time by 25% and ensuring 100% compliance in asset recovery during employee transitions.• Provided level 1 and level 2 technical support across digital platforms for an organisation of 150+ users. Resolved 90% of technical support tickets within the first 24 hours, improving user satisfaction by 30%.

• Served 200+ customers daily in a high-pressure environment, meeting performance KPIs and sales targets.• Resolved customer issues related to orders and promotions through negotiation effective communication.• Identified upselling opportunities and trained new staff on safety procedures.