Mac Milton Joseph Stanley Email & Phone Number

Cleveland, Oh, Us

Solon, Ohio

Chennai, Tamil Nadu, India

Bengaluru Area, India

SENIOR TEAM LEAD(OTC) -Diageo Global Business operations January’20 till date● Overseeing the Credit Control operations for the APAC region.● Headed a team of 14 FTE’s – including 2 oversea resources● Annual Credit Risk Review for the customers across markets – referencing report from 3rd party credit insurers.● Focused on improving revenue whilst maintaining excellent quality in customer interactions.● Managing the day to day BAU tasks● Ensuring that the monthly business defined KPI targets are met (CPD/CTT/WADTC/AOT).● Adherence of the market defined credit policies● Allocation of task and workload and succession planning● Escalation management● Stakeholder engagement – Publish and present the periodic results● Standardizing and Simplification – Drive improvement projects across the CE tower ● Ensured that the compliance parameters of the process/business have been met.● Audit Readiness – CARM / PWC accountability● People engagement – training, motivating and team building.

Bengaluru, Karnataka, India

● Handling the credit control activities for the MTO and GT market - APAC region.● Ensuring the achievement of the global KPI target of 2 % CPD● Overseeing their activities of 3 FTE’s (trade spend/billing/cash applications) and ensuring that the KPI targets have been met.● Efficient handling of the Letter of Credit Customers.● Debtors forecasting for AWC calculation.● CARM accountability (Audit/process control check points).● Credit analysis based on the NCI / COFACE reports and other defined parameters.● GL periodic reconciliation (AssureNet) ● Dispute Management – engaging the internal stake holders/commercial team and the customer.● Involving the concerned market in creating a provision for the bad and doubtful debtors.● Stakeholder engagement

● Order Releases based on the ledger movement and credit exposure.● Proactive cash collection.● Ensuring the Invoices are collected by the due date and maintaining the past due percentage as per the global standard at 2%.● Ensure that the unapplied cash and unapplied credit is reduced.● Updating the customer ledger with the appropriate comment.● Dispute Management - working closely with the customer and the stake holders in resolving the disputes.● Debt Factoring (ALM-Australia)- Based on the credit exposure and working capital needs of the market, favourable invoices are factored in accordance with the policies. ● Preparing drawdown and drafting the repayment plan (Factoring).● Performing WD 7 GL reconciliations● Ensuring all the activities are in accordance with CARM● Performing Month end activities and Reporting.● Providing first line support to the Team Leader on specific issues/projects and point of contact to the market on any query handling● Built good rapport with market, in turn helping us in effective deliverables.● Identifying areas of improvement and implementing changes.

Bengaluru Area, India

* Monthly forecast of the assigned portfolio.* Conduct credit reviews/analysis of the customers and determine the eligibility of the credit limit assigned.(References: CRMZ, D&B report)* Portfolio Management and collection related activities* Ensure that the forecasted amount is duly collected per period.* Ensure that the past due percentage is below 5% overall.* Ensure that the unapplied cash and unapplied credit is reduced.* Minimize bad debts.* Highlight the disputes to the respective FSM’s and have them resolved.* Conduct timely analysis of the AFDA accounts and take necessary actions.* Schedule meetings with the LOB leadership team and have the disputed accounts resolved.

Bengaluru Area, India

* Invoicing of commercial and non - commercial deals which includes SFA deals, COIN and Multi buys.* Collection of payments that have fallen due for payment from the term agreed upon(30 days).* Ensuring that disputed debts are highlighted to the buyer and the respective SBM’s.* Preparation of the debt summary and presenting it to the commercial director.* Achieving the target set for every period and ensuring the successful closure H1 and H2.* Maintaining up to date billing system and customer files.* Monitor customer account details and identify and investigate non- payments, delayed payments and other irregularities.* Investigate and resolve customer queries.* Receipting of the payments received

Master'S Of Tourism Administration, Tourism And Travel Services Management

Bachelor Of Commerce (B.Com.), Business/Commerce, General