Systems Management AnalystAir Force Personnel CenterJBSA-Randolph AFB• Represents Directorate leadership across the Air Force HR Enterprise. Establishes, develops, and maintains effective working relationships with other organizations to include HAF, MAJCOM, FOA and the various tiers/components within AFPC.• Provides AFPC Tier Directors/Senior Leaders with objectively based information for making decisions on the administrative and programmatic execution of operational, Air Force wide Human Resources programs.• Conducts ongoing review/analysis of HR Information Systems. Serves as Tier Director's primary focal point and technical advisor for HR Information Systems.• Gathers facts and uses effective analytical and evaluative methods to accurately assess information and make sound decisions.• Communicates effectively with others, both orally and in writing, in working-out solutions to problems or questions relating to work.• Sound understanding of Air Force personnel data systems and information systems concepts, methods and their interrelationships with military HR management. To help identify problem areas and propose improvements for business processes, procedures, or enhanced system functionality.

Knowledge and Training ManagerAir Force Personnel CenterJBSA-Randolph AFB• Directed interface with Air Staff, MAJCOMs, Air Force Personnel Center (AFPC) and Force Support Squadron Leadership. Served as a personnel program subject matter expert and represents the field in process redesign events.• Provided personnel program training and documentation to the Directorate, Service Center Technicians, MAJCOMs, Force Support Squadrons (FSS), and Commander Support Staffs (CSS).• Developed/delivered in-house training for directorate enlisted personnel in accordance with Personnel Career Field Education and Training Plan directives. Worked in coordination with subject matter experts to provide training on new or ongoing policy, procedures, guidance, and program updates.• Coordinated program/policy updates and revisions to FSS and CSS guidance with Air Staff officials and AFPC business process owners.• Gathered facts and used effective analytical and evaluative methods to accurately assess information andmake sound decisions.• Communicated effectively with others both orally and in writing, to work-out solutions to complex problems concerning efficiency and effectiveness of program operations applicable to a tiered management organization.• Understands the Air Force Personnel Data Systems and Information Systems concepts, methods and their interrelationships with military HR management. To identify problem areas and propose improvements for business processes, procedures, or enhance system functionality.

Chief, Student Actions802d Force Support SquadronJBSA-Lackland AFBThe primary purpose of this position was to provide leadership, specialized knowledge and expertise of military personnel practices and programs in support of the organization's personnel management and mission requirements.• Directed 10 personnel in assigned programs; while acting as an intermediate between strategic and tactical levels of command concerning personnel inquiries and record discrepancies.• Managed several military personnel action programs in support of pipeline students.• Reviewed and analyzed cases in areas such as conscientious objectors, all separations and active duty commitment.• Served as the primary liaison for individuals, commanders and other personnel on and off base regarding Student Personnel Classification/Reclassification, Assignments, Separations, and Continuation Training.

Team Lead, Student Assignments802d Force Support SquadronJBSA-Lackland AFB• Managed office team of 3 Noncommissioned Officers and 6 technicians to enable effective counseling and Airman Assignment processing for Air Force's largest technical training campus. Cumulatively accounts for 8K+ students annually, including 24 Air Force Specialty Codes. Interfaces with 31 Military Training Leaders and 5 Commanders in 2 wings, as well as heads training and continuity for the incoming Noncommissioned Officers In Charge (NCOIC) and technicians on new personnel policies and procedures to create a culture of maximum accountability, attention to detail, and total mission accomplishment. • Served as an intermediate between strategic and tactical levels of command concerning inquiries and discrepancies, and serves as a key advisor to Student Assignments personnel, Career Development Superintendent and Military Personnel Section Chief; while simultaneously working side by side with mission partners such as Air Force Personnel Center, 2d Air Force and 37th Training Group.• Coordinated with Military Training Facility staffs of multiple school houses to research and reconcile Case Management System cases, Management Assessment Products and Transaction Register discrepancies.• Facilitated Military Personnel Data System gain processes, duty status updates, and assignment loading for over 200 students weekly. Acted as the primary liaison between Basic Military Training and Technical Training Graduate assignments; identifies and corrects all discrepancies between the two entities. • Authenticated funding for over 6000 assignments, secures $3M in benefits and entitlements for departing members and their dependents, briefs staff and numerous adjacent agencies on all process changes and updates, Personnel Processing Codes, and any corrective actions to ensure accurate and complete assembly of student relocation files.

Air, Space and Information Operations, 1st Air Force, Air Forces Northern Headquartered at Tyndall Air Force Base, near Panama City, Florida, as one of the four numbered air forces in command. Responsible in managing in house reports and all related documents while assisting top military officials in electronic communications and travel schedules.• Assisted three senior leaders to manage and train a staff of more than 50 military, civilian and contract personnel. • Managed and handled all incoming and outgoing electronic communications to ensure resolving all agency inquiries in a timely and effective manner.

Mapped out training plans and schedules, designing and developing training programs available and identifying training opportunities for employees and providing the necessary information.• Managed 256 faculty development training quotas in a $240million contract and directed four organizations ancillary training programs in three locations by supporting 1700 personnel. • Coordinated number of administration work to ensure a smooth operation in the department through a design development platform.Organizations:59th Training Group - 383 Training Squadron

First Sergeant624th Operations Center, JBSA-Lackland AFB Texas - November 2014 to July 2015Overlooked and facilitated employee relations resolving human resource issues on behalf of the 624th Operations Center.• Managed all issues related to employee relations while maintaining the confidentiality of personnel and agencies involved. • Inspected dormitories and unit areas accounting for issues and investigations and initiated necessary legal regulations.• Helped employees to focus on the areas of counseling to overcome personal problems to maintain proper mental health. First Sergeant2d Comptroller Squadron/2d Bomb Wing Staff, Barksdale AFB LA – March 2013 to October 2014Accountable for heading all employee relations matters and providing adequate leadership to executives to achieve the set goals of the department. • Led 412 concessionaire team members during the air show and developed a workforce planning sheet to raise $143,000 to support air base organizations that resulted in honorary with a meritorious service medal. • Managed all operations related to administration directed by the commander and performed a quality force review of records.

Took full responsibility and providing leadership in enhancing employee’s skills, performance, productivity and quality of work.• Established and monitored training standards and supported trainers and supervisors with the necessary tools.

• Utilized Defense Travel System to process official travel order requests for the commander and assigned personnel.• Managed Government Travel Card program by monitoring reports and transferring individual accounts.• Coordinated with agencies for base ceremonies, local events, travel and meetings for personnel.• Guided customers in completing virtual emergency data information and provided casualty assistance.• Processed applications and issued identification cards for service members, retirees, and family members.• Ensured proper counselling of individuals on personnel programs, procedures, and military benefits.• Prepared and managed administrative duties including standardizing correspondence and training coordination.