Mallory Cochran Email & Phone Number

Waltham, Massachusetts, United States

• Works closely with Sales to creates new quotations and proposals upon client’s travel requests• Direct liaison between the client and the European operation offices to communicate, book, and operate tours• Manages budget control, invoices, tracking payments, final documents, vouchers, travel insurance, collecting flight details from client, rooming list, dietary restrictions, signboard, preliminary and final itineraries before tour operates• Negotiates with local European offices on prepayment deadlines, cancellation restrictions, and for refunds on cancellations that were affected by Covid-19 • Handles specific segments of tourism such as Maestro with choir and performance tours, educational tours for companies and Universities, Cruise business, and ad-hoc leisure business for group size ranging in 10-110 pax. • Works on various projects that includes virtual tour itineraries, tour descriptions, hotel procurement, and management of client database

Boston, Massachusetts, United States

• Manages and coordinates with local vendors to come represent their products for store wide events• Works with other departments to facilitate demos of products, set up monthly staff classes • Head tour guide in charge of conducting tours from start to finish; assists with store events• Prepares and executes product tastings • Demonstrates comprehensive knowledge of all Eataly products to assist guests, cross sell, and execute sale transactions maximizing the guest experience• Seasonally attends HR recruitment events such as traveling to BU or JWU talking to different culinary labs about Eataly branding and promoting what Eataly has to offer• Works independently and as a team to energetically share with guests the stories of the people behind the products • Member of Eataly’s First Green Team which educates guests and employees on the importance of recycling

Greater Boston Area

• Responds courteously to customer inquiries regarding availability and usage of products, our range of services, restaurant offerings, school classes, and location of products throughout the market.• Initial responder and liaison between Eataly & potential vendors, passing information on to Eataly buying team, private events, public relations, and responds to or appropriately redirects guest complaints.• Aids guests in creating customized gift bags upon request, assists in refunds, store credit, and exchanges; processes the sale and shipment of gift cards• Light administrative duties including sorting mail, as well as writing and sending the weekly newsletter• Assists other departments with event set up, weekly tour guiding, and setting up/replenishing/breaking down staff breakfast of Fridays

Greater Boston Area

• Built and fostered strong relationships with travelers by providing high quality customer service through inbound call support, aiding them in customizing their tour.• Collaborated with colleagues and other business units to create best practices and recommend ways to improve processes and procedures. • Resolved customer’s problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and follow up to ensure resolution.

Providence, Rhode Island

• Handled mail for up to 520 residents and supervised and managed 20 DA schedules

Providence, Rhode Island Area

Providence, Ri

•Greeting residents as they enter the residence halls, checking ID’s and signing in guests.•Handing mail and signing for packages for up to 520 residents.

Westford-Chelmsford, Ma

Westford-Chelmsford, Ma

•Prepared and cleaned approximately 27 rooms for guests including wedding parties and sports teams. •Fulfilled guests’ special requests and helped the other room attendants until all rooms were completed.•Took monthly inventory, which included emptying and restocking shelves and folding linens.

Warwick, Ri

•Front Desk: answered questions and phone calls, checked guests in and out.•Learned the Opera system and reports including six different types of reports (shift, due outs, watch list, bucket list, Club Carlson & Campus Connection, and credit limit.)•Performed Competition Calls for rate and occupancy and conducted rack rate deposits. •Housekeeping: Made beds and cleaned rooms for arrival of guests, inspected rooms before making them marketable, checked public restrooms, and satisfied other small requests for guests.