Mario Calderon Email & Phone Number

Sonora, Mexico

Hermosillo, Sonora, México

Sonora, México

Heroica Guaymas De Zaragoza, Son, México

- Improved customer service by assisting in the enhancement of the company'stechnical support process.- Resolved online users' issues with and use of Remote Tools by engaging with them via live chat, web conferences, and phone.- Negotiated with vendor to purchase replacement hardware and software products and sought advice to resolve more complex issues.- Provided positive customer support to difficult customer issues using de escalation methods and by maintaining composure and patience.- End user assistance from operational to Directors levels in help desk through electronic tickets system, face-to-face or remote (Teamviewer, Service Desk Plus, GoToAssist) in a Global Corporate environment- Active directory administration through Windows ADUC or web tools. (ADUC, ADManager Plus)- Microsoft Windows environment troubleshooting (Windows 7, Windows 10)- User Administration- Workstation deployments- PC troubleshooting, maintenance and repair- Software Troubleshooting.- Computer asset control- Security of information- Security monitoring of local network devices- Data cabling and maintenance- Basic Databases- Email configuration on workstations and smart devices.- Support in Windows environments, Installations, updates, backup- Server Management (Windows, MAC)- Processes documentation.Tools: TeamViewer, Manage Engine Service Desk Plus, GoToAssist, ADUC,ADManager Plus, Office 365 Admin Center, Azure Active Directory, PasswordManager Pro, Proofpoint

Guaymas, Sonora, Mexico

Purchasing Manager in charge of planning, coordinate and execute purchasing operations of the company-Management and planning of supply chain for company operations.- Responsible for Logistics of imports into Mexico of merchandise and machinery- Personnel management- Quotes and requisitions- Reporting- Supplier management- Accounts payable- Land transport logistic of heavy machinery and equipment- Follow up on international shipments, China, Europe with forwarders and customsagencies.- Review of shipping documentsTools: MS Office, Customs

-As operation manager, and responsible for logistic of transport, I was in charge of develop new routes to new destinations, adding new locations to our destiny catalog as Ensenada, BC, Puerto Vallarta and others.-Technical support and physical maintenance to computer equipment andperipherals.- Software maintenance, upgrades and system back ups- Information networks management and installations- Design and implementation of wireless links. (Ubiquiti)- Installation and configuration of surveillance systems.- Management of switches and VoIP telephony- Server management (Windows and MAC)- Email configuration and management on workstations and mobile phones(Smartphones)- Remote support to users using remote applications (Team Viewer, Go to Assist,Go to meeting, among others).- Analysis, detection and correction of system failures (hardware and software).- Preparation of user manuals.- Responsible for national and international quotation and purchases, importation ofmerchandise- Responsible for logistics daily operations of vessels within and outside companydry storage facilities- Responsible for coordination of personnel to perform daily activities of thecompany- Maintenance responsible for company machinery and fleet vehicles.- Responsible to coordinate logistic of transportation for vessels to and from UnitedStates of America. Quotation, decommissioning, delivery- Employee management- Customer service and conflict solutions- Purchase orders and reservations- Inventory management and billing (Aspel SAE, CE Commander, FileMaker)- Project coordinator- Reporting procedures- People in charge: 15: 4 people from maintenance department, 4 people formachinery operation, 2 people on front desk, 1 person for Technology ofinformation, 2 drivers, 1 mechanic, 1 mechanic assistant.

Education record

Licenciado En Sistemas De Información Administrativa, Computer/Information Technology Administration And Management

Tecnico En Administracion, Business Administration And Management, General