Macalla Barker Email & Phone Number

Bakersfield, Ca, Us

Bakersfield, California, United States

Project Management•Orchestrated project management efforts to meticulously verify equipment across 60 branches nationwide, ensuring seamless integration of new and existing hardware into all location's infrastructure within 3 months.•Spearheaded strategic data collection initiatives, leveraging data management to craft detailed monthly reports illustrating the cost and identifying trends of printer usage across the organization.•Organized a company-wide project to audit and consolidate all issued cell phones, successfully transitioning to a single carrier. This strategic move enhanced coverage and achieved significant cost reductions.Office Administration•Screened and directed a high volume of daily incoming telephone calls with exactitude, ensuring optimal customer and employee care by guiding them to the appropriate departments.•Received and promptly distributed daily mail correspondence to respective departments, facilitating a streamlined workflow.•Generated dozens of purchase orders daily with meticulous data entry, ensuring accuracy, and promptly dispatched them to vendors to guarantee timely product delivery.

Watertown, New York, United States

Customer Service•Scheduled appointments by phone, through patient care portal, and in person for four providers, thoroughly considering appointment types, provider availability, and patient preferences to provide optimal convenience. •Managed a high volume of daily calls effectively and served as the initial point of contact for patients, addressing their questions and concerns providing a warm and memorable impression improving the annual patient survey results to 95% which is rare in a post-COVID environment.•Initiated proactive outreach to patients with a history of missed annual exams, successfully reducing the preventative healthcare gap within the practice by 10% to increase PCMH compliance.Office Administration•Organized, categorized, and labeled approximately 80 incoming faxes daily with accuracy, ensuring consistent patient care and up-to-date patient records.•Maintained detailed accurate patient records by updating demographic and insurance information upon arrival.

Carthage, New York, United States

Customer Service•Enthusiastically greeted, efficiently checked in, and facilitated the smooth check-out of up to 50 patients daily, maintaining a friendly and engaging demeanor to enhance the overall patient experience.•Ensured the precision of patient records by meticulously verifying insurance and demographic information.•Aided patients in completing essential paperwork, ensuring accuracy and providing optimal patient service.Office Administration•Committed to upholding confidentiality and privacy standards to safeguard sensitive data and personal information guaranteeing the utmost discretion and protection of all patients.•Generated daily reports detailing patient volume and appointment types, delivering crucial information to the office manager to provide meticulous documentation and compliance with Medicare RHC reporting standards.

Watertown, New York, United States

Sales•Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers by 15% while suggesting courses and addressing food preparation inquiries with a friendly and positive demeanor.•Generated thousands of dollars of revenues by totaling charges, issuing bills, accepting payments, and returning change or credit card signature slips to patrons.Customer Service•Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons while creating unforgettable dining experiences for 50 patrons daily, resulting in customer loyalty.

Lowville, New York, United States

Human Resources•Initiated strong social rapport with hundreds of employees, fostering open and honest communication to guarantee a safe and secure environment and elevate the overall employee experience.•Collected and protected detailed confidential employee information, collaborating with HR to help guide employees through the process of connecting with public health.•Facilitated conversations with HR representatives to ensure that ill employees had the support they needed during quarantine.Customer Service•Provided health and safety screenings for all employees prior to allowing them to begin work.

Watertown, New York, United States

Human Resources•Cultivated strong rapport with residents, fostering an environment of trust and open communication, motivating them to confide in me during crisis situations.•Leveraged interpersonal skills to reassure and support residents, promoting calmness and stability during challenging situations, while also encouraging others to remain composed.Program Delivery•Enhanced clarity and consistency by 60% by updating and organizing a dozen resident files, incorporating medical information, contact numbers, program goals, and subsequent progress.•Developed and implemented quality resident service plans to aid residents in identifying potential and increasing education by developing comprehensive reference materials on target goals, increasing average resident program progress by 12%.

Watertown, New York, United States

•Ensured pool safety by vigilantly scanning up to 60 patrons, issuing warnings for rule violations, and enforcing water safety policies•Maintained patron safety and trust by administering first aid, rescuing distressed swimmers, and performing CPR or artificial respiration when necessary.

Watertown, New York, United States

•Prepared and delivered STEM-based lesson plans to up to twelve students, employing diverse teaching techniques, while monitoring and recording student progress.•Provided one-on-one assistance to students with daily school assignments in subjects including Mathematics, English, History, and Science.

Lowville, New York, United States

•Addressed customer concerns and questions promptly and courteously, maintaining a positive, empathetic, and professional attitude.•Accurately managed and recorded monetary transactions totaling up to $20,000 daily, including purchases, Western Union communications, money orders, and check cashing.

Lowville, New York, United States

•Verified and improved accuracy of brochures and resources by 85%, such as emergency-readiness plans and AA/NA community meeting information.•Observed Mental Health Advocates in group therapy sessions, including anger management, meditation, and engagement activities.

Lowville, New York, United States

•Reviewed up to 20 SNAP Benefit applications daily, input applicant data into determination programs, and verified accuracy of provided information on housing, employment, household size, utilities, and other factors.•Conducted up to 5 interviews daily in person and over the phone, gathering necessary details, and communicated benefit decisions while providing explanations for denial or clarifying received benefits.

Lowville, New York, United States

•Designed captivating interactive displays to engage the community, promoting Mountain View Prevention’s mission of education about alcohol, substance abuse, and healthy lifestyle choices.•Planned community events with displays, educational materials, brochures, flyers, and monitored and reported attendance trends.

Watertown, New York, United States

•Greeted customers warmly and accurately inputted food and beverage orders with a friendly demeanor. •Collected payments and consistently provided customers with precise change and order receipts.

Watertown, New York, United States

•Answered hundreds of telephone calls daily from customers, assisting them with questions about insurance coverage, payments, billing, and providers, achieving the top rank among 100 representatives in key metrics such as customer satisfaction, time spent on calls, and problem resolution accuracy. •Efficiently supervised teams of up to 15 customer service representatives, assisting with process questions, advising on best practices, and handling escalated calls, leading to a 20% increase in accuracy.

Elmira, New York, United States

•Answered up to 100 telephone calls daily with accuracy, assisting callers with questions, and transferring them to their requested department resulting in 85% satisfaction survey scores. •Efficiently and thoroughly trained and supervised new incoming receptionists on job duties, procedures, policies, and best practices.

Bachelor Of Science - Bs, Psychology

Associate Of Arts And Sciences - Aas, Administrative Office Technologies, 4.0

Human Resources Development

Onward to Opportunity

Advanced Regents Diploma