-Oversees the mobile technology architecture for multiple delivery channels with a focus on consistency, reusability, and integration of a substantial product portfolio.-Providing overall direction, guidance, transitioning, and definition of mobile enterprise architecture solutions to effectively support the business strategy.-Provides technical and architectural leadership on various business and mobile enterprise applications. -Works with architecture, development, and infrastructure teams to produce an optimal, high level, conceptual design for the project. -Develops enterprise level solutions that integrate across mobile applications, systems and platforms.-Manages and mentors multiple Solution and Application Architects; approves mobile application architecture designs and lead technical design sessions with architects and developers.-Defines mobile application technology strategy and architecture to ensure alignment with technology industry standards, application technology roadmap, and business needs. -Researches emerging mobile technologies and solutions to solve complex business problems. -Proposes and maintains reference mobility architecture.-Partners with business analysts, systems analysts and engineers to define and review requirements. --Advises and consults senior leadership on costs, benefits, and implementation of technology solutions.-Recommends changes in process, policies, and standards as they relate to the architecture and design principles.-Defines and manages the strategic technical roadmap for one or more portfolios consisting of 3 or more studios.-Creates project and mobile application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.-Responsible for defining technical evaluation criteria for product and technology selection and determining technical approaches to ensure all architectural solutions result in a coherent systems design.

 Responsible for providing advanced technical support, issue management, status updates,and resolution on mobile products and solutions for enterprise customers in a 24x7 office environment. Collaborated on resolving escalated device issues and critical applicationproblems to with internal development, engineers, R&D, sales, and 3rd party technical teams to drive issue resolution to successful completion.  Actively researched emerging MDM technologies and features, familiarizingmyself with major MDM software and security facets. Investigated complex, multi-faceted mobile issues that involve MDM/EMMs, enterprise networks, mail systems, enterprise applications, and other 3rd party solutions. Documented thorough root cause analysis and issues through data analyzing, log reviews, and reproduction and testing within lab environments. Created operating procedures, driving improvements in operational capabilities, troubleshooting, knowledge sharing, and other customer service functions.  Created lab environments to better understand, reproduce, escalate andresolve customer issues in unknown environments. Created and carried out a successful mentorship program Drafted detailed network and architecture designs in accordance tocustomer’s needs and for use as installation guidance as well as customertraining Provided regular activity reports, post mortem, and other ad hoc reports.  Created and presented technical decks to customers that included weekly status updates of their tickets, assist with Trial to Pay conversion programs, effective escalations to executive leadership, and business case justification to support technical approval of the escalation or new feature.

Project planning for Installing and maintaining Messaging and Mobility servers in regards with BlackBerry Enterprise Servers (4x, 5x, 10), Good Technology, and Airwatch along with Database builds to support

-Researched and authored technical articles for Technical Database-Advice and council to team of 30 on as-needed basis or when the teams need input to advance the diagnosis of technical issues.-Still provide customer service and instill customer confidence when resolution is unknown.-key roles in internal projects providing input on supportability and quality.-Provide OTJ training to teams in multiple technical disciplines.-Acting lead for handling of global transition of support issues.

Consult, design, maintain web sites for customers.Directed team and assisted team in creating websites and features on the websites for customersMaintained and planned records of customer websitesRoadmaps of customer websites as their business increased as they garnered a bigger presence.

Installs, sustains, operates, and repairs network infrastructure, cryptographicequipment, missile control communications systems equipment and deployable switching systems in afixed and deployed environment, including associated transmission, processing, and display equipment.Includes all information in paragraph 4.1.1. Directs maintenance activities.Inspects, installs, troubleshoots, repairs, overhauls and modifies missile control communicationsequipment, high-speed general purpose and special electronic computer and switching systems.,telephone subsets, T-carrier, fiber-optic modems, multiplexers, and line drivers and associated hardware.Manages and directs installing, maintaining, repairing, overhauling, andmodifying computer, network, switching and cryptographic systems.