Luxury rooftop terrace and whiskey lounge at Crown Melbourne.Responsibilities include:• Increase venue sales by proactively engaging Crown visitors, and manage venue bookings.• Enhance customer experience creating a warm and positive environment, anticipating their every need encouraging them to become returning customers.• Solve a variety of issues that may arise, to maintain the high-quality service standards throughout their stay at the venue.

Registered student agency offering application services for student visas in select English speaking countries, and support throughout the entire process.Responsibilities included:• Consultation services to create new processes and optimise procedures for the arrival of new students to Melbourne.• Creation of information guides, manuals and presentations.• Support for student unpaid invoice process.• Create and host twice-a-week arrival sessions for all new students, offering necessary support to open a bank account, apply for a TFN, and other relevant initial procedures.• Implement a Students Events roster.

• Business process optimisation and creation of standardised protocols for the Events and Medical Samples departments, improving operation outputs that adhere to strict pharmaceutical industry compliance requirements.• Continuous improvement for all processes, identifying opportunities to streamline work and increase efficiency.• Internal customer and external vendors coordination, providing high quality standards and ensuring successful implementation for all company events.• Implementation and training, and Superuser, for PromoMats system.

Specialised professional recruitment consultancy:• Recruitment of Sales and Marketing Positions, in the Pharmaceutical and Cosmetic industries.• B2B business development.• P&L management.

• Digital and Content Creation Agencies relationship management.• Partners and Brand Ambassadors communication.• Relevant market data collection and analysis.• Press dossiers content creation and copywriting.