Macarena Boza Email & Phone Number

Madrid, ES

- Structured and developed the strategy from a customer centric point of view for different projects and learn about the As Is model and create the To Be processes. - Structured and designed the different project exploration phases (Qualitative Analysis, Quantitative Analysis, Benchmark) supported by customer journey creation, archetypes, Service.

Madrid, Community Of Madrid, Spain

- One on One sessions- Workshops

Lima, Perú

- Project supervision, development and execution (operations, budgeting, marketing, etc) leading a team of 25 preparing for and during pandemic economic reentry.- Negotiated with suppliers and film distributors. Closed 5 commercial alliances with banks and retailers.

Lima, Perú

- Co-creation of project "Cafe mujer". Followed up the project. Developed commercial presentations. - 2020: 89 women coffee growers, 100 tons exported – 2021: 118 participants, 280 tons exported. $ 60000 donation

Lima, Peru

- Ensured the fulfillment of the sports protocol. Responsible for leading a team of 20 volunteers, managing 5 sports venues, in addition to cross-coordinating with 8 functional areas. - Reached 100% loyalty of volunteers and perfect attendance.

Lima, Perú

- Managed the relationship with 7 retails nationwide, developed monthly commercial campaigns.- Controlled budget of the entire area and monitored the billing process for 16 retails.- Reached 10% increase in marketshare and recovered flowshare in the 4 main accounts.- Implemented project: “Funding” with a multidisciplinary team in the retail channel.

Lima, Perú

- Responsible for the creation of the volunteer programme for 400+ volunteers; including recruitment, uniforms, training and coordination.- Planning and developing the 130th IOC Session website- Responsible for the organization and support of the IOC Guest programme- Budget control and procurement of suppliers- Sourcing of local products for the IOC gift.

- Creation of inventory reports- In charge of the supply chain for Peru and the United States- Tracking of the loads and logistics process- General Support to the team- Problem resolution

- Marketing activities: social media monitoring, customer analysis, campaign creation- Development of sustainability initiatives with NGO "Turismo Cuida"

- Sales and marketing analyst asigned to the Call Center- Market research to create new initiatives to sell the services to different client groups

- In charge of logistics for the Olympic Solidarity Programs- Support role in the organization of 2013 Sport For All conference- Support role in the Bolivarian Youth Games- Development of Women and Sport Programme

Master'S Degree, Customer Experience & Innovation

Activities and Societies: - Class Representative: Coordination with students and teachers to come with solutions to ensure an excellence.

Administracion De Empresas, Tercio Superior

Activities and Societies: Miembro del Centro de Estudiantes de la universidad (2012), encargada de realizar actividades deportivas..

Coach Ontologico

Online Course Sports Management

Certificación Profesional En Coaching Ejecutivo Y Empresarial

Semestre De Intercambio

3Er Puesto

54Th Session For Young Participants, Olympism