Mark Carlson

Mark Carlson Email and Phone Number

Senior Systems Operations Engineer @ Wells Fargo
Minneapolis, MN, US
Mark Carlson's Location
Minneapolis, Minnesota, United States, United States
Mark Carlson's Contact Details

Mark Carlson personal email

n/a
About Mark Carlson

Being able to successfully communicate with your customers is the key to any business relationship. It is my goal to lend a hand to all of my customers whenever they should need help, and to keep the relationships between us honest and open. It may seem unusual to say that in a data driven world, but keeping strong relations is the key to having minimal data issues.Specialties: EDI/XML, ANSI/EDIFACT documentation, Supply Chain, B2B Integration, Project Management, Technical Analysis, Testing and Certification,QA Analysis.ADDITIONAL RELEVANT EXPERIENCEAccount ExecutiveCarlson Marketing Group• Create and maintain Direct Link connections (Electronic Data Interchange or Flat File FTP) with retail trading partners.• Develop and maintain relationships with trading partners.• Broad knowledge on data collection methods, and daily maintenance of data gathering and load into databases.• Assist in the testing and implementation of new computer system for nation’s largest agricultural preferred customer program; including creating and maintaining several databases to allow others to query data and create reports. • Assist members in creating monthly Direct Mail strategies for debit card holders. • Cardholder file interrogation and clean up, promotional setup, vendor contact, mail file creation, data tracking and fulfillment of awards, and detailed back-end reporting.Skills: Customer Service · Customer Service Management · Client Requirements · Attention to Detail · Analytical Skills · Business Systems Analysis · Communication · Teamwork · Oral Communication · Customer ExperienceManagerRitz Camera CentersManaged the largest grossing retail outlet in the Twin Cites. I was responsible for:• Hire and train of sales staff.• Create sales strategies to increase traffic within store.• Create effective merchandising presentations, and store inventory, scheduling and ordering. • Photo processing, digital photo retouching/repair, and daily maintenance of photo equipment.Skills: Customer Service · Customer Service Management · Communication · Teamwork · Oral Communication · Customer Experience

Mark Carlson's Current Company Details
Wells Fargo

Wells Fargo

View
Senior Systems Operations Engineer
Minneapolis, MN, US
Website:
wellsfargo.com
Employees:
205138
Mark Carlson Work Experience Details
  • Wells Fargo
    Senior Systems Operations Engineer
    Wells Fargo
    Minneapolis, Mn, Us
  • Imperial Dade
    Information Technology Manager
    Imperial Dade Sep 2023 - Aug 2024
    Jersey City, Nj, Us
    Restructured IT services for a large commercial paper and janitorial facility, streamlining operations and improving service delivery.Managed a team of two employees, established firm timelines for delayed projects, and ensured on-time completion.Rebuilt vendor relationships and fostered strong connections with customers to enhance service satisfaction.Developed and managed the annual budget for internal hardware upgrades, aligning spending with organizational goals.Designed and executed a comprehensive project plan for a major telephone system upgrade to Mitel systems and implementation of RF gun scanners.Tested and implemented EDI and Punchout projects, ensuring seamless data file movement and system integration.Led weekly IT planning meetings to align strategies, resolve issues, and drive progress on key initiatives.Conducted annual employee performance reviews, providing constructive feedback and fostering professional growth.Inventoried IT hardware across Imperial Dade locations, including computers, printers, and other equipment, to ensure accurate asset management.
  • Wells Fargo
    Avp - Senior Systems Operations Engineer
    Wells Fargo Jan 2022 - May 2023
    San Francisco, California, Us
    A strong, organized, results driven professional with over three decades of project management experience. Results being in the details, listening to the customers’ needs is priority one. Proven to deliver expected outcomes through persistent testing, and give the customer the best experience possible.• Spearheaded onboarding and file movement between Wells Fargo systems and internal/external vendors, which removes manual intervention and improves efficiency for data ingestion.• Successfully completed a Tech Refresh by building servers for data movement splitting 1 server that performed 2 functions into 2 servers that performed their own functions removing failure risk if either one should have issues.
  • Wells Fargo
    Avp - Systems Support Analyst
    Wells Fargo Mar 2018 - May 2022
    San Francisco, California, Us
    Being able to successfully communicate with your customers is the key to any business relationship. It is my goal to offer working solutions to my customer’s in data translation and file movement, and to train them on how to do this on their own for timely file uploads.• Created custom data translation specifications and solutions for Forbes 500 companies.• Completed cutover of Supply Chain and Key Account Purchase Customers to the Commercial Finance program of Wells Fargo. The action remediated compliancy issues within Supply Chain Channels.
  • Wells Fargo
    Avp - Business System Consultant
    Wells Fargo Oct 2015 - Mar 2018
    San Francisco, California, Us
  • Wells Fargo
    Computer Systems Analyst
    Wells Fargo Mar 2014 - Oct 2015
    San Francisco, California, Us
  • Wells Fargo
    Business Systems Analyst
    Wells Fargo May 2013 - Mar 2014
    San Francisco, California, Us
    • Successfully implemented factoring clients into the Choice application at Wells Fargo Capital Finance.• Assisted clients with data issues, formatting challenges, and file uploads.• Created data flow Windows/FTPS scripts to ensure successful file reception and loading.• Focused on file types such as 810, 831, 850, 855/870, and 820 documents.
  • Sps Commerce
    Sr. Implementation Analyst
    Sps Commerce Jan 2007 - Apr 2013
    Minneapolis, Mn, Us
    Experienced Data Integration Specialist | Expert in Testing & Optimizing Data Flows | Skilled in ANSI X12, XML, and Legacy System IntegrationProven track record of ensuring seamless data exchange between Oracle and legacy systems. Adept at testing core maps, troubleshooting communication issues, and implementing solutions pre-launch using advanced testing platforms. Strong expertise in ANSI X12 standards, XML formats, and style sheets.EDI(X12/EDIFACT)/XML/Proprietary file format knowledge.Technical AnalysisVAN/AS2/FTP connections

Mark Carlson Skills

Property And Casualty Insurance Commercial Insurance Workers Compensation Professional Liability Casualty Commercial Lines Underwriting Liability General Insurance Financial Risk Legal Liability D&o General Liability Umbrella Insurance Edi Integration Xml Databases Business Analysis X12 Testing Software Documentation Requirements Analysis Project Management Saas B2b Business Intelligence Oracle Crm Quality Assurance Erp Business Process Process Improvement Connectivity Solutions Enterprise Software Requirements Gathering Visio User Acceptance Testing Sql Sdlc E Commerce Sharepoint Software Project Management Vendor Management Software Implementation Unix Data Integration Cloud Computing Microsoft Sql Server Systems Analysis Edifact Business Requirements Agile Methodologies

Mark Carlson Education Details

  • Arkansas State University
    Arkansas State University
    Communications/Radio-T.V.

Frequently Asked Questions about Mark Carlson

What company does Mark Carlson work for?

Mark Carlson works for Wells Fargo

What is Mark Carlson's role at the current company?

Mark Carlson's current role is Senior Systems Operations Engineer.

What is Mark Carlson's email address?

Mark Carlson's email address is ma****@****rgo.com

What schools did Mark Carlson attend?

Mark Carlson attended Arkansas State University.

What are some of Mark Carlson's interests?

Mark Carlson has interest in Networking, Skiing, Auto Racing, Music, Swimming, Sports And Event Photography, Travel, History, Genealogy.

What skills is Mark Carlson known for?

Mark Carlson has skills like Property And Casualty Insurance, Commercial Insurance, Workers Compensation, Professional Liability, Casualty, Commercial Lines, Underwriting, Liability, General Insurance, Financial Risk, Legal Liability, D&o.

Who are Mark Carlson's colleagues?

Mark Carlson's colleagues are Abiola Kadiri (Aws ,azure), Dhirendra Kumar, Joyce Mack, Ben Waldrop, Yvonne Pearson, Jan Brown, Pooja Prayag.

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