Macauley Horak Email & Phone Number

Greater Grand Rapids, Michigan Area

Grand Rapids, Michigan

• Responsible for managing all room blocks through the hotel - averaging 40 groups a month.
• Communicated with clients via email/phone on group expectations.
• Reserved over 500 reservations monthly resulting in $90,000 revenue to hotel.
• Coordinated on-site tours with clients to sell guest rooms, meeting spaces, special amenities, etc.
• Maintained positive relationships with clients to continue business year after year.
• Enhanced guest experiences by going above and beyond the standard expectation.

Allendale, MI

• Responsible for maintaining and running the Geography and Sustainable Planning department independently between all faculty members and students.
• Office duties included copying, faxing, answering phones, and scheduling appointments.
• Collaborated with diverse team in designing strategic advertising material.
• Created online content to post on social media accounts as well as the university website using CMS4.
• Managed customer relations via telephone, email, and social media.
• Worked independently to meet deadlines and handle multiple projects at once.

Greater Grand Rapids, Michigan Area

• Responsible for maintaining and offering support to the Masters of Public Health department.
• Office duties included copying, faxing, scanning, answering phones, etc.
• Created and implemented bi-weekly public health community newsletter.
• Coordinated room and board for out-of-town faculty members.
• Responsible for scheduling appointments for students to meet with advisers.
• Generated and distributed numerous flyers to advertise for different events or classes.

St. Joseph, Michigan

• Assisted with events throughout the West Michigan area. Events included weddings, dinners, and cocktail parties.
• Created detailed timelines to follow for each event.
• Oversaw general operations for all events.
• Worked with outside vendors in order to purchase and rent the correct items.
• Delegated tasks to team members.
• Interacted with event contacts to ensure his/her needs were met.

Lansing, Michigan Area

• Performed office duties geared towards department and student needs.
• Office duties included scheduling appointments, inventory checks, faxing, copying, etc.
• Helped students and alumni to search our website and the internet for jobs or internships.
• Responsible for working alongside other departments on campus and filling in when needed.
• Worked with other student employees on assigned projects to meet deadlines.
• Responsible for completing time management and other online campus safety training programs.

Bs, Public Relations, Advertising, And Applied Communication

Activities and Societies: Students for Special Olympic Athletes, Public Relations Student Society of America

Associates Degree, General Studies

Activities and Societies: Leadership Academy, Gay Straight Alliance, Deans List