Macauley Horak Email & Phone Number

Greater Grand Rapids, Michigan Area

Grand Rapids, Michigan

Responsible for managing all room blocks through the hotel - averaging 40 groups a month.• Communicated with clients via email/phone on group expectations.• Reserved over 500 reservations monthly resulting in $90,000 revenue to hotel.• Coordinated on-site tours with clients to sell guest rooms, meeting spaces, special amenities, etc.• Maintained positive relationships with clients to continue business year after year.• Enhanced guest experiences by going above and beyond the standard expectation.• Created weekly forecast to prepare operations team on upcoming arrival and departures. • Attended weekly department head meetings to thoroughly communicate group expectations.

Allendale, Mi

Responsible for maintaining and running the Geography and Sustainable Planning department independently between all faculty members and students.• Office duties included copying, faxing, answering phones, and scheduling appointments.• Collaborated with diverse team in designing strategic advertising material.• Created online content to post on social media accounts as well as the university website using CMS4.• Managed customer relations via telephone, email, and social media.• Worked independently to meet deadlines and handle multiple projects at once.• Completed inventory checks and deliveries around campus.• Trained new employees on daily office procedures.

Greater Grand Rapids, Michigan Area

Responsible for maintaining and offering support to the Masters of Public Health department.• Office duties included copying, faxing, scanning, answering phones, etc.• Created and implemented bi-weekly public health community newsletter.• Coordinated room and board for out-of-town faculty members.• Responsible for scheduling appointments for students to meet with advisers.• Generated and distributed numerous flyers to advertise for different events or classes.• Responsible for working alongside other faculty members to meet strict deadlines.

St. Joseph, Michigan

Assisted with events throughout the West Michigan area. Events included weddings, dinners, and cocktail parties.• Created detailed timelines to follow for each event.• Oversaw general operations for all events.• Worked with outside vendors in order to purchase and rent the correct items. • Delegated tasks to team members.• Interacted with event contacts to ensure his/her needs were met.• Enforced standards for exceptional service, professionalism and teamwork. • Worked with coordinator on design templates and floral arrangements to fit theme.

Lansing, Michigan Area

Performed office duties geared towards department and student needs.• Office duties included scheduling appointments, inventory checks, faxing, copying, etc.• Helped students and alumni to search our website and the internet for jobs or internships.• Responsible for working alongside other departments on campus and filling in when needed.• Worked with other student employees on assigned projects to meet deadlines.• Responsible for completing time management and other online campus safety training programs.• Created a positive and safe work environment for all students and faculty members.

Bs, Public Relations, Advertising, And Applied Communication

Activities and Societies: Students for Special Olympic Athletes, Public Relations Student Society of America

Associates Degree, General Studies

Activities and Societies: Leadership Academy, Gay Straight Alliance, Deans List