Len Macbain Email & Phone Number

Greater Boston Area

• Managed pilot delivery project to showcase company’s offerings in a live-environment resulting in initial customers and significant product improvements.
• Established Network Operation Center (NOC) and 24x7 support system covering all live-customer systems as well as cloud-based infrastructure and third party components.
• Established and executed project to migrate live operating on-premise, geo-redundant (USA & EU) system to fully cloud-based. Migration occurred with minimal impact to end-customer operations.
• Developed documentation set and led initial systems deliveries to enterprise customers across USA.
• Managed successful design and delivery of several enterprise grade hotel telecom systems including phone service, PBX, IVR-design, test, implementation, recordings, monitoring and maintenance.
• Managing and engaging diverse teams to achieve each of the project’s milestones and deliverables.

27 Glen Street Suite 2G Stoughton MA 02072

AGN is a HUBZone certified public services company dedicated to supporting Federal, State, and Local government through efficient and effective application of our shared resources. We are a competitive-project based services company. We have three main divisions: - Regional Services - where we partner with local professionals to deliver value-added.

Newton, MA

• Project/Program Management, business formation, development, and execution consulting practice. Clients include: Nomadron Inc. Cambridge, MA Innovative ground-logistics start-up employing robotic systems and a nomadic.
• Established program plan for the company aligning their start-up projects into a cohesive structureto attract investors
• Continue to work with the team to best position the company to move to the next phase in its development DLAR Inc. Nashua NH Assisting founding team in establishing this early stage stealth start-up which detects and.
• Focused team priorities by establishing the company’s mission, values and goals for 2012 and 2013
• Developed company overview, pre-sales presentations, and fact-sheets
• Successfully presented the value to the first (potential) customer; negotiated system live-trial (in-progress) Homisco Inc. Melrose, MA Established and managed company’s Small Business Innovation Research (SBIR) Program

• Successfully managed delivery and acceptance of several large, complex, technically advanced systems to Tier-1 US telecommunications operators with high customer satisfaction and meeting internal company.
• Delivered the company’s highest capacity (30+ mil subscribers) data system, also geo-redundant, to a Tier-1 operator with such success that the company received a non-competitive $10M expansion order
• Converted two faltering, at-risk data projects resulting in successful deliveries and follow-on business eliminating the risk of competitor replacement

• ESPN Mobile Program ManagerResponsible for delivering an industry-first Integrated Data Services Platform for ESPN’s aggressive yet on schedule launch of a content & media rich, next generation Mobile Virtual Network.
• Lead & integrated teams from five internal departments, four subcontractors, and seven co-vendor/integration points (BSS/OSS/Content) to deliver the complex, carrier-grade quality, content delivery platform on schedule.
• Partnered with customer to establish new hosting location which reduced delivery timeframe by 18% (7 weeks)

• Established & grew a single customer delivery/solution project ($300k engagement) into a corporate portfolio resulting in over a dozen customers worldwide with $2M plus annual revenue at very high margin.
• Demonstrated industry leadership by establishing test/vendor partnerships increasing market segment
• Expanded business by leveraging Tier-1 customer satisfaction success and soliciting international testing partnerships

Austin, TX / Wakefield MA

• Successfully took over leadership of a troubled company -first systems integration delivery to a Tier-1 customer recovering severe schedule & quality deficiencies to effectively deliver in quality and on time to meet.
• Partnered with the customer and sub-vendors to align goals, focusing the team on critical path deliverables and milestones and how to jointly achieve them as a team
• Renegotiated vendor delivery content and schedule to meet customer and project needs while keeping price fixed

USA (various)

• Responsible for customer relationships, satisfaction, and end-to-end deliveries for strategic North American accounts.
• T-Mobile Mobile Data Gateway – Managed multi-national internal development and deployment team in replacing a major competitor’s in-service system. Delivered feature parity while achieving customer’s capacity driven.
• Verizon Wireless Voicemail System – Consulted with customer to develop mutually beneficial business engagements to improve Verizon’s revenues while reducing churn through subscriber customized enhanced services

• Responsible for all software development projects and overall technical performance of 40+ accounts in Latin America.
• Developed engineering plans and programs to improve customers/regions technical & financial performance while reducing R&D and Customer Support costs. Responsible for all company development commitments for the region
• Supervised, trained, and provided guidance to team of 5 directly reporting Engineering Program Managers

• Responsible for leading cross-functional, multi-national teams in delivering professional services and revenue-generating applications for all Latin-American telecommunications customers.
• Managed end-to-end software development process – customer requirements, specifications, software item description, requirements traceability, white box/black box tests, integration, regression and progression testing

Newport, RI

Led team of thirty+ hardware and software engineers, technicians, and support staff to design, develop, and deploy an advanced electronic imaging system for US Submarine Naval Intelligence in timely response to meet a strategic need

Washington D.C. Metro Area

Provided technical advice & guidance to senior naval personnel while promoting company product lines to define and obtain budget and improve company visibility while executing US Naval, Naval Intelligence, and NATO programs for the Navy’s Advanced Systems and Technology Office (ASTO)

Newport, RI

Lead internal & contracted teams from requirements analysis through production for the Next Generation Naval Printer; a ruggedized hardware and embedded software project utilizing Commercial off-the-shelf hardware with customized middleware to interface to militarized systems. These printers were ultimately installed on all US Navy submarines & ships

Newport, RI

Designed and coded embedded and user applications for in situ data collection and analysis for advanced combat support systems which employed commercial components interfaced to legacy militarized systems

Pmp, Project Management

Master'S Certificate, System'S Engineering

Bachelor Of Science - Bs, Computer Engineering, 3.4

Activities and Societies: The SHARE Foundation (Society for Human Advancement through Rehabilitation Engineering)Society for Human.

Bs, Computer Engineering