Jennie Elliott Email & Phone Number

Appleton, Wisconsin, United States

Waupaca, Wisconsin, United States

Receive and log requests for all support calls/problems related to computer hardware and software resources. Resolve the incident or refer the request to the proper staff so problems can be resolved in a timely manner. Coordinate problem resolution functions and review support needs and trends. Advise Management and other support staff of ways to improve support functions. Independently troubleshoot and resolve desktop hardware problems. This includes independent resolution to… Show more Receive and log requests for all support calls/problems related to computer hardware and software resources. Resolve the incident or refer the request to the proper staff so problems can be resolved in a timely manner. Coordinate problem resolution functions and review support needs and trends. Advise Management and other support staff of ways to improve support functions. Independently troubleshoot and resolve desktop hardware problems. This includes independent resolution to routine problems; working with vendors to return computer systems to an operational status; identification of past problems, resolutions, and problem trends; and acting as primary contact with vendors and other staff for more complex problems/resolutions. Maintain the inventory for IT related hardware. Independently, investigate, evaluate, and recommend new hardware requests based upon feasibility, compatibility, and cost benefits. Software support for the VoIP system. Performance of phone system and State-issued mobile device support. Conduct troubleshooting procedures, when necessary, on the telephone and State-issued mobile devices. Propose and support standards, procedures, and techniques to improve the effectiveness of support. Show less

Westfield, Wisconsin, United States

Manage, maintain, and support all Information Technology resources for six plant locations.Introduced, streamlined and automated processes including windows patching, security, and software upgrades company wide. Maintain current software images for workstations and thin clients.Provides support for all information technology issues and track issues to resolution.Perform hardware repair/builds of desktops, laptops, tablets, cell phones and printers.Manages… Show more Manage, maintain, and support all Information Technology resources for six plant locations.Introduced, streamlined and automated processes including windows patching, security, and software upgrades company wide. Maintain current software images for workstations and thin clients.Provides support for all information technology issues and track issues to resolution.Perform hardware repair/builds of desktops, laptops, tablets, cell phones and printers.Manages equipment, consumables, and other supplies to prevent unnecessary downtime on needed equipment.Maintains documentation on applications, hardware, software, and over-all general procedures.Closely work with other IT departments to look for process improvements, advanced troubleshooting of ticketsDevelopment of ServiceNow ITIL based incident management, knowledgebase, Customer Service Portal design and maintenance. Creation of specific request types that involve routing workflows. Provided webinar training and documentation to 1000+ end users during go live of ServiceNow.Training of new and existing technicians on existing and new emerging technologies. Show less

Wautoma, Wisconsin

Stevens Point, Wisconsin

Wausau, Wi

IT consulting company providing various IT services to small, medium and large companies throughout the Central Wisconsin areaConsultations with clients to define requirements and recommend solutionsTechnical implementations and execution of strategic plansSystem security management and technical supportManaged services and on site support

Palmer, Ak

Website concept, creation and maintenance for Dietitian TodayGraphic Design and Video ProductionMarketing and SEO

Mosinee, Wisconsin

Support and maintain a total six Windows 2003 servers; one SQL Server, four Citrix servers and one file and print server in an Active Directory 2008 environment.Support, maintain and troubleshoot a desktop base of 400 computers at two locations, consisting of user desktops and various mill process computers running a wide variety of customized or proprietary software.Provide computer training on various software packages to all employees either on-site or through online… Show more Support and maintain a total six Windows 2003 servers; one SQL Server, four Citrix servers and one file and print server in an Active Directory 2008 environment.Support, maintain and troubleshoot a desktop base of 400 computers at two locations, consisting of user desktops and various mill process computers running a wide variety of customized or proprietary software.Provide computer training on various software packages to all employees either on-site or through online technology.Implemented the use of thin clients in a Citrix environment company wide.Instituted and maintain online Information Technology Knowledgebase.Work closely with Project Managers on IT related projects and complete related tasks by requested due dates.Streamlined many daily technology related tasks at the Mill and Corporate Offices using technology already in place and provided appropriate training.Assist various departments with planning and implementation of computer related projects, which consist of upgrading existing equipment/software as well as new technology to achieve production efficiency goals.Responsible for all recommendations and purchasing of IT and telecommunications related equipment.Work within yearly budget for computer replacements and other IT related upgrades Show less

Iola, Wi

Promotion to support company wide systems and procedures, manage IT specific projects, maintain software licensing and compliance.Developed and maintained Macintosh NetBoot images and processes.Level II Desktop/Network support and research responsibilities.Played key role in re-engineering Support Center to improve responsiveness and customer satisfaction along with streamlining Change Control Processes and Procedures.Collaboration with key Publishers and… Show more Promotion to support company wide systems and procedures, manage IT specific projects, maintain software licensing and compliance.Developed and maintained Macintosh NetBoot images and processes.Level II Desktop/Network support and research responsibilities.Played key role in re-engineering Support Center to improve responsiveness and customer satisfaction along with streamlining Change Control Processes and Procedures.Collaboration with key Publishers and Production personnel to review and streamline internal processes, reducing costs bringing necessary upgrades to key departments.Project Manager for remote office support; includes travel to these locations to provide on site support Show less

Promotion to lead and direct Help Desk team members in both local office and remote IT Data Centers.Provided training and support to help desk personnel.Provided Level II support and research.

General desktop support for 800+ user base comprised of Mac and PC platform computers. Enterprise support utilizing remote control software.Remote office support and upgrade project management.Revamped internal training forms and procedures

Installation, training and support of SYSCO proprietary software packages that include a MS-DOS based software, an internet based ordering software and an SQL based Windows software.Provide Help Desk support for over 1000 customers on various software platforms and provide support to 180 Marketing Associates and over 300 internal users utilizing notebooks, desktops, thin clients and proprietary software.Utilize technical and problem-solving skills to identify issues.Training of… Show more Installation, training and support of SYSCO proprietary software packages that include a MS-DOS based software, an internet based ordering software and an SQL based Windows software.Provide Help Desk support for over 1000 customers on various software platforms and provide support to 180 Marketing Associates and over 300 internal users utilizing notebooks, desktops, thin clients and proprietary software.Utilize technical and problem-solving skills to identify issues.Training of employees, Marketing Associates and customers in product/service features and use.Designed training documentation for various software packages geared to non-technical users.Implemented sharing of information using Microsoft Outlook.Diagnose hardware problems, order parts and repair. (Dell Certified Technician)Creation and maintenance of www.baraboosysco.com; working closely with Marketing to provide customers with accurate information on new products via website. Show less

Stevens Point, Wi

HP3000 Systems OperatorProvided support to IS Manager in maintaining and monitoring an HP3000 mainframe.Utilized systems for sales order entry, accounting functions, inventory management, purchasing using EDI technologies to several wholesale locations.Customer EDI transactions, invoicing and Electronic Funds Transfer (EFT).Provided training and support to customers for all electronic order processing which included POES (Phone Order Entry System)… Show more HP3000 Systems OperatorProvided support to IS Manager in maintaining and monitoring an HP3000 mainframe.Utilized systems for sales order entry, accounting functions, inventory management, purchasing using EDI technologies to several wholesale locations.Customer EDI transactions, invoicing and Electronic Funds Transfer (EFT).Provided training and support to customers for all electronic order processing which included POES (Phone Order Entry System), EZ-Order (direct mainframe dial up ordering) and IntelliCat (Windows-based electronic catalog).Researched and recommended hardware/software upgrades and purchases.Provided support and training to internal customers company wide.Credit Manager Management and collection of receivables. Engineered and implemented standardized procedures for collection of delinquent receivables.Research and Marketing Collaborate with Vice President of Sales and Marketing in researching, developing and design of a website to provide e-commerce capabilities for customers. Graphic Design for training materials, informational brochures and mailings. Organized and created materials for annual marketing ventures. Show less

Wausau, Wi

Creation, maintenance of all documentation plant wide. Assisted with ISO9000 policies and procedures.Data Entry for several departments.Train employees in basic and advanced computer skills and software packages.Conversion of data to updated software.General Help Desk Support.Back up receptionist on multi-line phone system.Participated on Working Conditions Committee and Suggestions Committee.