Macario B. Dagdagan Email & Phone Number

Oceanside, California, United States

Carlsbad, Ca

Technical Support & Maintenance: Provide comprehensive levels of technical support (Level 1, 2, and 3) to over 500 users, ensuring the optimal functioning of workstations, printers, and peripherals.Service Request Management: Promptly address and resolve service requests, effectively reducing trouble tickets and enhancing system reliability.Hardware Deployment: Spearhead the deployment of desktops and laptops for both new hires and current staff, contributing to seamless onboarding and operational continuity.Data Management: Supervise the backup and recovery processes for critical data Oversee the safeguarding of essential data through meticulous backup and recovery protocols, ensuring data integrity and accessibility.Problem Resolution: Diagnose and rectify unique, non-recurring issues within application software and operating systems, accurately identifying the source, priority, and nature of problems.Software & Licensing Management: Maintain a detailed inventory of installed software, manage licensing agreements, and develop policies for systematic upgrades.Collaborative Project Involvement: Actively participate as a key team member in the deployment of a Help Desk ticketing system and hardware asset tracking application (Service Desk).Software Installation & Security: Execute the installation of service packs and security modules on desktops, laptops, and servers to ensure robust security and system performance.Telecommunications Support: Provide dedicated support for the internal phone system and external mobile devices, ensuring seamless communication for end-users.Security Management: Champion encryption security protocols for all remote devices, including laptops, to safeguard sensitive information.Documentation & SOP Development: Possess a strong aptitude for authoring Standard Operating Procedures (SOPs) and ‘How-To’ guides, facilitating knowledge transfer and operational efficiency.

Carlsbad, Ca 92010