Macdaniel Ellis Email & Phone Number

Stamford, Connecticut, United States

Stamford, Connecticut, United States

Middletown, Ny

● Tech support for basic to advanced Internet and Phone issues for customers ● Ensure Customer Satisfaction at all times while maintaining call times within optimal and efficient parameters● Assist customer in finding self-help options for their services

Middletown, New York

● Troubleshoot basic TV, Internet and Phone issues for customers● Assist in billing questions, payments and changing of services● Cable, Internet and Phone Technical Support Coach for Customer Care● Coaches peers in team chat to assist with questions about advanced issues- always a team player.● Ensure Customer Satisfaction at all times● Mentor/Trainer for new hiresKey Achievement • Within my first six months of being with the company, I became a trainer for new hires.

Montgomery, New York

● Solely managed over 100 customer business accounts. ● Acquired, updated, and tracked customer sales and requests. ● Developed sales and marketing strategies for additional sales and revenue.● Delivered Customer product.Key Achievement ● Developed and employed brand new customer delivery route to ensure all customers are properly serviced and satisfied with their individual needs.

New Windsor, Ny

● Managed and balanced all money in store which includes individual cashier’s registers, customer service registers and all other money in the store safe.● Supervised teams of around 10 people on daily basis.● Answered phones and assisted customers with issues pertaining to satisfaction and quality of service.Key Achievement● For a period of a few months during a transition between customer service managers, I was the acting manager for the customer service department.