•Support complex client issues using troubleshooting, online help, knowledge articles, and educate clients on how products are designed • Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high• Attain and maintain product certification on Cornerstone products in adherence to Cornerstone's Product Certification Program• Gain an understanding of the Cornerstone application• Understand client's business processes and help them understand how to configure Cornerstone applications to support their needs• Help to curate functionality information that can be turned into product knowledgebase and documentation through accurate, reliable, and complete case activity updates

• Communicate with clients via phone, e-mail and remote sessions to solve synchronization issues• Provide expert advice to assist clients with the health of their business through using Solution Reach software• Educate clients on self-help options by teaching them how to effectively use the knowledge base by searching and locating their answers together

▪ Managed a complex organization, supporting 120 users▪ Worked closely with marketing, engineering, sales, product management and customer support teams to customize the applications to suit their team’s needs▪ Restructured security for both platforms including user roles, security profiles, groups▪ Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic▪ Provided technical support to all areas of the business in relation to data management▪ Led meetings with internal & external customers to gather requirements for projects and review SOW, define scope, delegate roles, scheduled daily standups and set deadlines▪ Built queries for custom dashboards based on role or business function▪ Reports were designed to fit the business requirements of executive team, operations, finance, fulfillment and shipping/receiving using Crystal Reports▪ Participated in several Kaizen initiatives by developing dashboard customizations, report trackers and work instructions to boost productivity when using Salesforce/Epicor

• Train associates within the work team and communicate store and Merchandise Execution Team objectives to them.• Conduct interviews for hiring associates. • Discipline and coach associates and assist them with time management.• Assist Merchandising Execution Associates with merchandising bays. • Set compliance with Plano-gram, replace labels, pack down and build displays.• Complete seasonal projects spanning Christmas and Spring/Summer merchandise resets. • Ensure that Point of Purchase and signage is ordered and properly set according to Plano-gram. • Partner with store leadership to markdown all damaged or un-sellable merchandise. • Utilize store systems to access key merchandising reports. • Started as associate, promoted to supervisor after 3 months.• Supervise the hiring, training, and work activities of Merchandise Execution Associates.• Supervise merchandise bays and displays.• Collaborate with store leadership and management daily. • Read, interpret, and execute action based on findings.

Proposed and executed program to replace existing equipment with Raspberry Pi’s due to environmental conditions reducing IT costs for the company• Used Spiceworks systems to log, track and manage Incidents and Service Requests.• Diagnosed and repaired hardware/software with desktops, notebooks, netbooks, monitors, and mobile phones.• Conducted necessary upgrades to hardware and software as needed.• Maintained detailed and up to date inventory of all technological equipment.• Managed user accounts and assigned group rights using Microsoft tool (AD) Active Directory • Managed Microsoft Exchange mailboxes and mail distribution lists

• Administered acupressure, smoking cessation, diet planning, and the issuance of herbal formulas. • Scheduled patient appointments, maintained excellent relationships with vendors. • Offered patients marketing collateral to support services and benefits of acupuncture.• Promoted the use of acupuncture services to a diverse client base.• Install and setup software systems (Acu-base), a database framework designed for Acupuncturists.

• Provided acupuncture and herbal treatment and supplements to patients.• Carried out patient scheduling, intake/assessments. • Focused primarily on cosmetic acupuncture, pain management, allergies, stress/anxiety and detox. • Treated more than 800 patients during internship.

• Manage the communication network of the organization. • Responsible to receive the incoming calls and provide the callers with necessary information. • Help coordinate the activities of the doctors, chemists and technicians working at the hospital. • Make certain inquiries made by patients and family members are received and handled appropriately.• Receive calls for medical emergencies and send out the ambulance and a team of doctors to manage emergencies effectively. • Perform certain administrative and secretarial duties as well.