Lucas Macdonald Email & Phone Number

• Transitioned back into the Assistant Section Leader role after October 2021 to focus primarily on studies and development.• Successfully managed team rosters for up to 50 operators, ensuring optimal staffing levels and resulting in improved productivity and reduced costs for the business.• Played a pivotal role in managing inventory counts and conducting variance analysis to identify discrepancies and investigate their root causes, resulting in improved inventory accuracy and minimized stock wastage.• Prepared and ran daily team toolbox meetings, ensuring that all team members were briefed on their tasks for the day, and any potential risks were identified and addressed proactively.• Ensured that the business was compliant with all relevant regulations and documentation requirements, including maintaining up-to-date records of staff training, safety audits, and waste walks.• Trained staff in safety, MHE operation, policies, and warehouse operations, resulting in a highly skilled and motivated team.• Conducted regular replenishment analysis to identify opportunities for process improvement and cost reduction, resulting in increased efficiency and profitability for the business.

• Optimized an operational area and eliminated severe safety risks through a racking and floor plan adjustment project, which included activities such as risk assessment, solution design, stakeholder consultation, time and traffic management planning, implementation planning, and follow-up consultation with key stakeholders.• Overhauled the receiving operating procedures at the Aldi Distribution Centre in 2019 to improve safety, accuracy, and productivity while reducing supply chain friction. This included waste identification, hazard and risk assessment, idea creation and solution design, stakeholder consultation, team engagement, cost forecasting, and implementation planning.• Managed the Goods In operations across 12 hours of the day, including receiving, high reach storage, and replenishment functions, ensuring smooth and efficient operations at all times.• Directly led a team of 20-40 people, providing guidance and support to team members, and effectively managing their performance to achieve payroll targets.• Utilized Lean philosophy with Section Leaders from all departments within the Distribution Centre, creating an environment that strives for continuous improvement in safety, quality, and productivity.• Implemented operational and team structure changes to the Goods In team, resulting in a safer, more accurate, and more productive team that exceeded payroll targets.• Created and proposed racking and floor plan changes to eliminate safety risks, ensuring a safer working environment.• Implemented and managed the work hardening program, designed to reduce at-work injuries and improve staff health.• Provided support and coverage to the Goods in Assistant Section Leader team, ensuring that all daily operational responsibilities were performed to the highest standards.

• Successfully managed team rosters for up to 50 operators, ensuring optimal staffing levels and resulting in improved productivity and reduced costs for the business.• Played a pivotal role in managing inventory counts and conducting variance analysis to identify discrepancies and investigate their root causes, resulting in improved inventory accuracy and minimized stock wastage.• Prepared and ran daily team toolbox meetings, ensuring that all team members were briefed on their tasks for the day, and any potential risks were identified and addressed proactively.• Ensured that the business was compliant with all relevant regulations and documentation requirements, including maintaining up-to-date records of staff training, safety audits, and waste walks.• Trained staff in safety, MHE operation, policies, and warehouse operations, resulting in a highly skilled and motivated team.• Conducted regular replenishment analysis to identify opportunities for process improvement and cost reduction, resulting in increased efficiency and profitability for the business.

• Picked and packed orders for shipment, ensuring accuracy and timely delivery of products to customers.• Operated forklift equipment to move heavy items around the warehouse, following safety protocols and ensuring minimal damage to goods.• Conducted regular inventory counts of products to ensure accuracy of stock levels and identified any discrepancies, which were reported to management for corrective action.• Maintained a clean and organized work area, ensuring that all products were stored in their designated locations and that safety procedures were followed at all times.• Assisted with loading and unloading of trucks, ensuring that all products were properly secured and transported safely to their destination.• Worked collaboratively with team members to achieve daily production targets and deliver excellent customer service, supporting a positive work environment and contributing to the success of the business.

Brisbae, Australia

• Provided first and second-level IT support for all desktops, network infrastructure, and VoIP telephony across multiple national and international sites, ensuring that employees had access to the necessary technology tools to carry out work.• Ensured IT inventory was managed effectively, including the procurement and allocation of hardware and software assets.• Created and administered SharePoint sites to enable employees to collaborate more efficiently and effectively, leading to increased productivity and better communication across the organization.• Provided training and support to colleagues to help them better understand and use the company's IT tools and systems, contributing to the development of a more tech-savvy and digitally-enabled workforce.

• Implemented Point of Sale and IT solutions for small to medium-sized business environments, working closely with clients to understand their needs and requirements.• Provided hardware and software support to customers, diagnosing and resolving technical issues with desktop computers, laptops, servers, and other IT equipment.• Installed and configured software applications, ensuring that they were compatible with customers' systems and met their specific needs.• Conducted regular maintenance and updates of systems to ensure optimal performance, and performed data backups and disaster recovery procedures to protect against data loss.• Communicated effectively with customers to provide updates on progress, and provided training and guidance on the use of software and hardware systems.• Maintained accurate records of all support activities, including service requests, resolution times, and customer feedback, and collaborated with team members to continuously improve processes and deliver excellent customer service.

• Worked in a team to provide first and second-level support to the POS network of the Discount Variety Group, across a 400+ store national network, ensuring that all systems were running efficiently and effectively.• Provided first and second-level IT support for all desktops, network infrastructure, and servers within the company's support centre, resolving technical issues promptly and efficiently.• Managed all POS inventory and asset registers, ensuring that all equipment was properly accounted for and maintained.• Supported RF scanner network and hardware, performing maintenance and troubleshooting to ensure optimal performance of the system.• Conducted on-site POS hardware installations, ensuring that all equipment was properly installed and configured according to specifications.• Maintained accurate records of all support activities, including service requests, resolution times, and customer feedback, and collaborated with team members to continuously improve processes and deliver excellent customer service.