Bethany M. Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Canada Area

Dartmouth, Nova Scotia, Canada

· Provide information to employees & managers on payroll matters, tax issues, and benefit plans.· Professionally answer incoming client calls to provide assistance regarding payroll issues or legislative questions, & providing first call resolution if possible.· Compile reports, statements, & summaries related to pay & benefits accounts, & submit them to appropriate departments or benefit vendor(s).· Create informational & support documents that are shared through an internal knowledge-sharing platform (I.E. documents to explain internal processes, easy access to popular legislative links, & information on legislative material: annualized taxation, employer loans, etc.)· Demonstrate the ability to work well within a team by providing support with complex account issues or questions regarding payroll legislation.· Mail/Courier client items such as cheques for employer/employee paid benefits, RRSPs plans, garnishments,letters explaining discrepancies, amended T4s/T4 summaries, EHT returns, WCB reconciliations and premiums, paper ROEs, ETC.· Frequently working with Microsoft Excel creating custom reports and T4 balancing & analysis on behalf of the client in order to prepare for final processing in February.· Accurately scanning, filing & organizing client documentation within a shared drive ensuring it is saved with appropriate naming conventions as necessary.· Review time sheets, work charts, wage computation, & other information to detect and reconcile payroll discrepancies.· Keep informed about changes in tax and deduction laws that apply to the payroll process.· Provide legislative support to clients to ensure they are aware of payroll legislation & any legislative changes in order to keep their payroll compliant.· Compute wages & deductions, & enter data into the payroll processing system.· Process & issue employee pay cheques and statements of earnings & deductions.· Issue & record adjustments to pay related previous errors or retroactive increases.

· Greet customers and ascertain what each customer wants or needs.· Describe merchandise and explain use, operation, and care of merchandise to customers.· Compute sales prices, total purchases and receive and process cash or credit payment.· Answer questions regarding the store and its cellular products and accessories and provide recommendations based on client needs and desires.· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.· Maintain records related to sales as well as prepare sales slips or sales contracts.· Demonstrate use or operation of cell phone for clients as well as provide additional support through Learning Centre for those who book appointments.· Place special orders or call other stores to find desired items.· Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.· Ticket, arrange and display merchandise to promote sales.· Exchange merchandise for customers and accept returns.· Estimate and quote trade-in allowances.· Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.· Estimate cost of repair or alteration of merchandise.

Saint Mary'S University

· Collect money for drinks served.· Check identification of customers to verify age requirements for purchase of alcohol.· Balance cash receipts.· Attempt to limit problems and liability related to customers' excessive drinking by monitoring patron alcohol consumption, and/or ordering taxis or other transportation for intoxicated patrons.· Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.· Serve wine, and bottled or draft beer.· Take beverage orders from serving staff or directly from patrons.· Clean bars, work areas, tables, glasses, utensils, and bar equipment.· Supervise the work of bar staff and other bartenders.· Schedule staff hours and assign duties.· Establish standards for personnel performance and customer service.· Supervise employees and monitor patron activities to ensure liquor regulations are obeyed.

•Professionally interacted with co-workers and customers.•Responsibly distributed alcohol in exchange for legal tender.•Maintained a neat and tidy work area while working.•Assisted other staff members with work related tasks or questions.•Established professional and friendly relationships with customers.•Confident in handling cash and credit transactions as well as handling cash deposits.

-Collected relevant articles for Ph. D students for their area of study.-Assisted in the preparation of an occupational health conference which spanned over three days. Duties varied from promoting the conference, to booking excursions, and preparing conference packages.

•Professionally interacted with staff and customers on a daily basis.•Communicated effectively with customers in regards to questions or concerns regarding billing (over the phone as well as through e-mail and live chat system).•Proved to have excellent time management skills while working at a call centre.

Bachelor Of Arts (B.A.), Bachelor Of Arts; Major In Psychology And Certificate In Human Resource Management

Certificate, Foundations Program

A one year certificate program geared towards expanding areas of interest of study, as well as preparatory courses that may be useful.

Bachelor Of Science