Caroline Macdonald

Caroline Macdonald Email and Phone Number

EVP, COO @ Pebble Beach Resorts | MBA @ Pebble Beach Resorts
Caroline Macdonald's Location
Pebble Beach, California, United States, United States
About Caroline Macdonald

With over 25 years of global experience in the hospitality industry, I am a seasoned leader and strategist who drives operational excellence, customer satisfaction, and financial performance for luxury and upscale hotels, residential projects, and club management. As the EVP, COO of Pebble Beach Resorts, I oversee the daily operations of the world-famous resorts, working closely with the executive team and the business units to develop and implement strategies, procedures, and business plans that enhance the company's profits. I also cultivate and provide opportunities for rising talent within the organization, and mentorship that supports a strong culture across the resort. I am passionate about service work that includes education, animal welfare, female leadership, and autism. I hold an MBA from Pepperdine University and a Lean Six Sigma Yellow Belt certification.

Caroline Macdonald's Current Company Details
Pebble Beach Resorts

Pebble Beach Resorts

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EVP, COO @ Pebble Beach Resorts | MBA
Caroline Macdonald Work Experience Details
  • Pebble Beach Resorts
    Evp, Chief Operating Officer
    Pebble Beach Resorts Sep 2022 - Present
    Pebble Beach, California, Us
    Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.
  • Rosewood Hotel Group
    Senior Vice President Operations
    Rosewood Hotel Group Oct 2021 - Sep 2022
    Hong Kong, Hk
    ► Supervising all daily operations of the region to drive operational excellence, customer satisfaction and financial performance.► Working closely with the business units and executive team; CEO, COO and CFO on all matters related to business performance.► Developing and implementing strategies, procedures and business plans needed to enhance company profits and scale in the region. This includes ground up development and conversions.► Working with the executive team to set company performance goals and deliver on business objectives.► Cultivating and providing opportunities for rising talent within the organization, and mentorship that supports a strong culture across the region.
  • Rosewood Hotel Group
    Group Vice President Of Global Sales, Marketing And Operational Business Performance
    Rosewood Hotel Group Mar 2016 - Dec 2021
    Hong Kong, Hk
    Directing all commercial and operational strategies for the group’s portfolio of hotels and brands globally. Management and strategic direction of all commercial operations strengthening the business strategy and financial performance for each portfolio hotel. ► Restructuring and re-alignment, sales distribution, revenue and performance marketing to increase performance and decreased cost structure► New business development and segmentation strategies for occupancy and revenue improvement► Sales efficiency, margin improvement while increasing GOR► BI capabilities, CRM, data collection, segmentation and digital first strategies► EBITA and asset value improvement driven through top lime performance and cost efficiencies► Strong relationships with owners, asset managers and other key stakeholders to ensure alignment/successful business outcomes► Opening and repositioning of hotels globally across all brands
  • Auberge Resorts Collection
    Chief Marketing Officer
    Auberge Resorts Collection Feb 2001 - 2016
    Mill Valley, Ca, Us
    Directing global marketing strategy, tactics and program execution. Spearheading consumer research, sales/expense planning, reporting standards and demand generation analysis. Management and strategic direction of sales and marketing functions, branding, public relations, advertising and SEO agencies. Identifying, developing, and evaluating marketing initiatives, pricing, and key performance indicators for profit improvement. ► Management, branding, marketing and strategic direction for the hotels, club, membership and branded real estate portfolios. ► CRM business strategy development at a brand and business unit level, including new customer acquisition and retention.► Brand and communication development, implementing marketing strategies and directing solutions to improve the company's presence in the market. ► The identification of emerging trends and changing consumer preferences to ensure alignment of the Company to global market demands. ► Cultivating relationships with business and media leaders that further the strategic goals and revenue objectives of the organization. ►Establishing and maintaining strong relationships with the Board of Directors, owners and other senior executives to identify their needs and seeks a full range of business solutions.
  • Clubcorp
    Vice President Of Sales And Marketing
    Clubcorp 1999 - 2001
    Dallas, Texas, Us
    ► Sales and revenue management development and implementation► Marketing, positioning and business strategy for lodging and golf, membership and residential community► Public Relations and corporate communications U.S. and International► Managed the U.S. Reservations Center and U.S. Sales Office
  • Carefree Resorts
    Director Of Sales & Marketing
    Carefree Resorts 1992 - 1999
    Developed and implemented strategic marketing plan and sales plan and forecasts to achieve financial objectives for products and services.Developed and managed sales/marketing operating budgets.Planned and oversaw advertising and promotional activities including print, online, electronic media, and marketing for lodging, golf and tennis membership.
  • United States Air Force
    Staff Sergeant
    United States Air Force 1984 - 1990
    Randolph Afb, Tx, Us
    Personnel System Management functions encompass classifying, assigning, promoting, base reenlisting and separating military personnel; MilPDS management; controlling, administering, and interpreting personnel tests used to measure general learning ability, specific aptitudes, job proficiency, interests, and other pertinent human variables; processing officer performance reports and enlisted performance reports; monitoring quality control programs; advising military personnel and their family members on benefit programs; preparing and maintaining qualification records and other personnel records and reports; developing and maintaining manual and mechanized personnel records and reports; occupational surveys; and collecting elementary psychological data for human resources research. Received Air Force, Commendation, Good Conduct and Overseas Long Tour ribbon for service. Selected from a competitive field of Personnel Specialists to upgrade to a specialty position in Systems Management Division.Wartime Position: NBC (Nuclear, Biological and Chemical) Cell Team Plotter.

Caroline Macdonald Skills

Spanish English Self Starter Communicator Desarrollo Empresarial Positive Team Player Team Leadership Project Management Corporate Law French Informes Financieros Business Strategy Microsoft Office Derecho De Sociedades Estrategia Empresarial Problem Solving Motivation Staff Management Business Development Tenacious Integrity Diplomacy Translation Marketing Strategy Marketing Leadership Social Media Marketing Public Relations Management Hotels Hospitality Sales Hospitality Management Strategic Planning Hospitality Industry Online Marketing Resorts Advertising Strategy Social Media Revenue Analysis Event Planning Restaurants Business Planning Hotel Management Marketing Communications Sales Management New Business Development Budgets Team Building Trade Shows Marketing Management Market Planning Team Management Food And Beverage Email Marketing Customer Satisfaction Tourism Market Research Strategic Partnerships Digital Marketing Cross Functional Team Leadership Forecasting Brand Management Microsoft Excel Food Contract Negotiation Product Marketing Data Analysis Conversation Income Statement

Caroline Macdonald Education Details

  • Pepperdine Graziadio Business School
    Pepperdine Graziadio Business School
    General
  • University Of Maryland
    University Of Maryland
    Management Information Systems

Frequently Asked Questions about Caroline Macdonald

What company does Caroline Macdonald work for?

Caroline Macdonald works for Pebble Beach Resorts

What is Caroline Macdonald's role at the current company?

Caroline Macdonald's current role is EVP, COO @ Pebble Beach Resorts | MBA.

What is Caroline Macdonald's email address?

Caroline Macdonald's email address is ca****@****ail.com

What is Caroline Macdonald's direct phone number?

Caroline Macdonald's direct phone number is +131089*****

What schools did Caroline Macdonald attend?

Caroline Macdonald attended Pepperdine Graziadio Business School, University Of Maryland.

What are some of Caroline Macdonald's interests?

Caroline Macdonald has interest in Community Service, Mentorship, Food, Health, Ballroom Dancing, Environment, Learning And Development, Human Rights, Riding Motorcycles, Business Trends.

What skills is Caroline Macdonald known for?

Caroline Macdonald has skills like Spanish, English, Self Starter, Communicator, Desarrollo Empresarial, Positive Team Player, Team Leadership, Project Management, Corporate Law, French, Informes Financieros, Business Strategy.

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