Developed and delivered training on the Dell KACE systems management and deployment appliances to ensure IT personnel achieved proficiency on system. Successfully trained more than 150 system administrators annually to effectively use KACE system. Seamlessly performed professional services and support tasks in live customer environments.• Macintosh Subject Matter Expert for KACE support and training. Primary point of contact for Macintosh escalations • Delivered efficient and effective live training sessions via WebEx to customers reducing ‘how to’ support calls and increase customer satisfaction• Helped train other trainers. Developed curriculum for Systems Management and Systems Deployment appliances, enabling new trainers to come up to speed faster and more reliably• Advised customers on best practices in Help Desk, Asset Management, Inventory Control, Patch Management, and Application and Operating System Deployment

Developed and delivered training on the Dell KACE systems management and deployment appliances to ensure IT personnel achieved proficiency on system. Successfully trained more than 150 system administrators annually to effectively use KACE system. Seamlessly performed professional services and support tasks in live customer environments.• Macintosh Subject Matter Expert for KACE support and training. Primary point of contact for Macintosh escalations • Delivered efficient and effective live training sessions via WebEx to customers reducing ‘how to’ support calls and increase customer satisfaction• Helped train other trainers. Developed curriculum for Systems Management and Systems Deployment appliances, enabling new trainers to come up to speed faster and more reliably• Advised customers on best practices in Help Desk, Asset Management, Inventory Control, Patch Management, and Application and Operating System Deployment• Developed and delivered presentations and training materials at Annual User Conferences (2008-2015)

KACE was purchased by Dell in 2010. Later the Dell Software Group was spun out to re-form Quest Software; The KACE products were part of that group.

Managed all technical aspects of nine customer classrooms and training. Supported Worldwide Customer Training group for technical and computing resources. Supervised team of six.• Expanded server room with 32 servers with minimal downtime• Oversaw upgrade and relocation of four classrooms resulting in better customer experiences as reflected in satisfaction surveys• Managed planning, purchasing and deployment of two cycles of equipment upgrades for all classrooms. This included 140 student stations including portable and desktop systems, Xserves, Xserve RAID, and fibre channel switches• Pioneered new classroom imaging system resulting in significant time and cost savings while increasing accuracy of classroom preparation• Responsible for budgeting, specifying, purchasing and deploying all technical equipment within a 100+ person organization, supporting five departments and overseeing $300K annual budget

Responsible for managing all aspects of all Macintosh Computers utilized in Cisco Engineering. MS Windows NT Administrator. Sole point of escalation and planning for over 400 Macintoshes at sites across the country. Leader for Macintosh and Intel-based machine support.• Organized and executed Windows rollout for initial Cisco use of Windows environment• Completed migration from LocalTalk to Ethernet network. Designed and maintained AppleTalk network resulting in clear pathways, easier access and reduced network load• One of two Meeting Maker Administrators responsible for supporting the largest Meeting Maker XP distribution in the world (>15,000 users). Member of ON Technology's Corporate Partners program• Researched, planned and implemented Macintosh backup scheme to ensure data integrity• Awarded for establishing departmental web pages. Initiated corporate web standards development, including Artwork, Templates, Layout and Guidelines• UNIX systems administration. Supported printing, X Servers, daily problems, and cross-platform communication.

Responsible for management and expansion of Macintosh network, which grew from 40 to 200 nodes during my employment.• Created Requisition Tracking System to streamline MIS task management and increase departmental efficiency• Designed and implemented new network architecture• Supported VAX Pathworks and other mission-critical PC functions• Responsible for training of all users at various organizational and skill levels• Published monthly departmental newsletter, and performed various desktop publishing tasks for the company

This is a seasonal job that only involves 4-6 days a year. I have been doing this since 1983.