Macenzie Duarte Email & Phone Number

•Supported cybersecurity initiatives and business processes, ensuring compliance with industry standards such as ISO, SOC 2, and SOX.•Monitored helpline and reporting channels, applying standard operating procedures to determine appropriate next steps.•Developed and maintained tools and processes to streamline and automate cybersecurity activities.•Analyzed processes and provided recommendations for efficiency improvements and enhanced security measures.•Created and delivered materials for enterprise Information Security awareness, communication, and education programs.•Coordinated and facilitated efforts across various groups to achieve timely end goals, ensuring compliance with privacy regulations and contractual stipulations.•Conducted ongoing education and training in Information Security-related areas, compiling results into comprehensive reports and analytical products.•Prepared metrics and analytics to support key cybersecurity functions and coordinated ISMS activities with project teams.•Provided excellent customer service in support of cybersecurity program activities and maintained ongoing relationships with control owners and key stakeholders.

Orange County, California, United States

- Managed IT Infrastructure: Oversaw both on-premises and cloud-based systems, including networking, servers, Active Directory, Azure, Microsoft 365, and various cybersecurity programs.- Championed Cybersecurity Best Practices: Took a proactive approach to cybersecurity by ensuring compliance with protocols such as Multi-Factor Authentication (MFA), least-privilege access, and conditional access policies to bolster security posture.- Implemented Microsoft 365 Security: Deployed advanced security features within Microsoft 365, leveraging tools like Defender and Secure Score, and implemented third-party configurations to fortify defenses against cyber threats.- Analyzed SOC Alerts: Operated effectively in a Security Operations Center (SOC) environment, swiftly responding to security incidents to mitigate risks and minimize the impact of breaches.- Monitored System Logs: Conducted routine checks and managed alerts from security solutions like Proofpoint and CrowdStrike, ensuring early threat detection and prompt remediation.- Implemented Cybersecurity Measures: Deployed a wide array of cybersecurity measures, including MFA, endpoint protection, firewall management, IDS, SSL encryption, and PKI, enhancing the organization's overall security posture.- Conducted Product Evaluations: Evaluated security products comprehensively to optimize solutions and efficiently allocate resources, addressing critical security needs effectively.- Effective Communication: Communicated technical information effectively to foster security awareness among stakeholders, ensuring clear understanding of roles and responsibilities in maintaining a secure IT environment.- Efficient Task Management: Demonstrated strong organizational skills by efficiently managing multiple tasks and projects simultaneously, prioritizing critical security initiatives based on organizational objectives.

Mckinleyville, Ca

- Proficiently installed, diagnosed, and maintained workstations, hardware, and software, as well as network systems. Demonstrated expertise in troubleshooting to ensure minimal downtime and optimal system performance.- Resolved Software and Hardware Issues: Successfully resolved a variety of software, hardware, server, database, and infrastructure issues through efficient troubleshooting methodologies and effective work order management. This proactive approach minimized disruptions to operations and maintained productivity levels.- Provided On-call Emergency Response: Acted as a reliable resource for on-call emergency response, swiftly addressing critical issues as they arose to minimize potential impact on business operations. This rapid response ensured the continuity of essential services and minimized downtime.- Performed Regular Data Backups: Implemented and executed regular data backup procedures to safeguard critical information and minimize the risk of data loss. By prioritizing data protection measures, ensured the integrity and availability of essential business data.- Collaborated with Consultants and Vendors: Worked collaboratively with consultants and vendors to maintain and optimize the technology infrastructure. Leveraged external expertise to address complex technical challenges and implement solutions that aligned with organizational goals and requirements.- Provided Technical Support: Delivered comprehensive software, hardware, server, and other technical support to end-users, ensuring their needs were met promptly and effectively. This responsive support enhanced user satisfaction and productivity across the organization.- Assisted in Network Infrastructure Design: Played a key role in assisting with the implementation and maintenance of the network infrastructure design. Contributed valuable insights and expertise to optimize network performance and scalability in line with business objectives.

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Computer Science