Mace Provost Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Oversee or own Accounting, Finance, Payroll and Human Resources.

Lead a large team of experienced high-potential account managers supporting PACCAR’s most influential strategic alliance partners with priority support. Role includes direct client communication with C-level leaders of private and publicly traded organizations to implement immediate solutions that exceed business needs, enhancing customer loyalty and long-term company revenue. Lead department support strategy to maximize customer loyalty and long-term revenue from strategic partners. Grew program customer base by 23% through presenting to VP/Director level audiences, innovated service offerings based on direct customer feedback, and developed account managers while continuously raising internal and external program expectations.Led 280% year-over-year support growth by streamlining processes and navigating team to key opportunities.Crafted dashboards to provide VP level leadership visibility to current health of strategic partnerships, present updates biweekly. Defined partnership support levels, govern support to foster, strengthen and optimize relationships. Present status of partnerships at alliance QBRs, attained support to track additional data and redefine metrics.First point of contact for providing alliance partnership updates in preparation for senior leadership meetings.

Led a team supporting digital product content and North America market research efforts.Scoped, developed, and implemented system enhancements that improved customer experiences, which exceeded stakeholder timeline and budget expectations by $54K.Managed $3M department budget and led $1M+ long-term licensing and data contract negotiations, saving $165KIncreased team continuity and autonomy through the implementation of a team mission statement and sprint tracking.Crafted new team data tables, metrics, and Tableau dashboards to focus efforts on highest ROI opportunities.

Participated in 18-Month Management Training program reserved for high potential employees focused on developing candidates for high-impact leadership roles.Purchasing – Generated Promo Mining tool, increasing speed, accuracy and breadth ofcost savings tracking by $5M. Mentored a team member to ensure continued implementation. (2 Months)Pricing – Crafted the first stage of the Proactive Sync Initiative, providing direction onerrors in system. Mentored pricing team to implement process into Mini-Game –Utilizing Snowflake SQL & Tableau. (2 Months)Sales Development – Devised multi-department restructuring plan in order to achieveincreased consistency, efficiency, and autonomy for loading, optimizing, anddiscounting programs and parts. (1 Month)Product Marketing – Created individualized Outside Sales opportunity reporting for the 2019Sales Kickoff meeting. Calculated, modeled, and presented the impact of discounts onsales and profitability ratios. (2 Months)PACCAR Parts Europe, Netherlands (Sales & Marketing) – Coordinated multiple teams in theNetherlands and Brazil in order to map the process of uploading parts into SAP, andSAP into EPS. (2 Months)Materials – Uncovered return process deficiencies and executed proposal with VolumeSales in order to diminish overlooked excess inventory within distribution centers. (3 Months)Operations – Led and Supervised 10 Associates as acting Shipping Supervisor at the Las Vegas PDC (2+ Months)Customer Service – Directed concept & initiation phase of Salesforce & Decisiv integration project (2 Months)

Coordinated Fleet API and punch-out Integrations with Fleet Customers, Dealers, and 3rd party vendorsCreated and implemented tracking file for internal team membersReworked margin analysis tool in order to account for exchange rate fluctuations

Identified, created, and implemented special customer pricing optimization strategy resulting in increased pricing consistency for fleet customers, and an additional $500K+ in profit.Presented project results to the PACCAR Parts Leadership Team and PACCAR Operating CommitteeCrafted fleet group code logic and database storage location & processOptimized reporting processes for efficient and consistent ad hoc reportingRemapped databases and revised Tableau dashboards to increase value for Outside Sales

Assisted fleet customers and outside sales with pricing and billing inquiresMaintained specialized pricing for 110+ fleet customers – including new bids for fleetsCreated SharePoint and implemented special customer pricing metric formsMentored Fleet Sales intern on data, queries and presentationsCreated and maintained opportunity reports on fleet by stock class basis

Launched new & expansion direct ship, warehouse, vendor, & company branded programs.Assisted Outside Sales team on product related questionsRevamped wholesale promotion presentations and website postings

Designed and created 3D renderings for new retail store concept Designed and produced marketing flyers

Masters Of Business Administration, Technology Management

Bachelor Of Business Administration, Major: Operations Technology Management, Minor: Entrepreneurship And Innovation Management

Activities and Societies: Entrepreneurship Scholars, Entrepreneurship and Innovation Club, Phi Beta Lambda, Operation Management Association