Michael Maceroni Email & Phone Number

Pawtucket, Rhode Island, United States

Guide the translation of Hasbro's HR strategy into impactful execution and ensure accountability within the business. Implement effective program and change management initiatives to elevate employee engagement, involvement, and retention in close partnership with senior leadership.

Supports data driven, agile, consumer focused and communication behaviors across the Adoption of Technology organization. Help drive consultations with business partners, build relationships to understand business practices and make recommendations for solutions to meet their needs. Act as a subject matter expert in collaborative technologies (primarily.

Responsible for supporting Hasbro's Work Smarter initiatives by acting as a domain expert in using Office 365 products and solutions. Partnering with Hasbro business areas to understand their collaboration needs, offering consulting services on O365 tools and pioneering the adoption of these tools. Role supports the data driven, agile, consumer focused and.

Warwick, Rhode Island

• Primary Office 365 SME for SharePoint, Teams, Exchange & Azure Active Directory
• Build and maintain sites, forms, repositories and workflows to improve business processes within the organization.
• Provide end-user and group training sessions as necessary
• Create solutions documentation based on process and use case
• Provides technical services and support to internal business units to ensure operational availability of their networks and related systems.
• Facilitate configuration, training, and support with both hardware and software components.

Warwick, Rhode Island

• Maintain and administer network environment and related computing systems, including, hardware, systems software, applications software, and databases.
• Perform data backups and disaster recovery operations
• Plan, coordinate and implement network security measures to protect data, software and hardware
• Implement and provide technical support for voice servers and equipment
• Recommend changes to improve systems and network configurations, determine hardware/software requirements related to such changes.

Southcoast Hospital Group- RI/MA

• End-user support technician for all SouthCoast Health sites- St. Lukes Hospital, Charlton Memorial Hospital & Tobey
• Provided diagnostics, and troubleshooting of printer related issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
• Performed set-up, break-down, and transport of equipment on an as-needed basis

Providence Place Mall, RI

Worked with customers both new and loyal to the apple ecosystem find the appropriate products and solutions for their personal and professional life. Guided personal setup of customers new devices in individual and group formats. Direct phone customers to the appropriate resource when inquiring about technical support and sales.

Bachelor Of Arts (B.A.)

Activities and Societies: Habitat for Humanity

Certificate, Desktop Support Technician, 4.0

Education record