Macey Eskelsen Email & Phone Number

Lehi, Utah, United States

Lehi, Utah, United States

As a Learning Program Manager, I use instructional design best practices and methodologies to create training offerings that help customers recognize the value of and effectively use the Adobe Workfront platform. My responsibilities include:1. Researching, designing, developing, delivering, and evaluating on-demand offerings (learning paths, learning programs, downloadable guides, and videos).2. Managing content distribution and user experience on the training website. 3. Partnering with stakeholders to understand customer challenges, target outcomes, identify solutions, and measure effectiveness. 4. Optimizing the technology for learning (LMS, Salesforce, Wistia, Pendo, AWS, etc.).

Lehi, Ut

As a member of the Training team at Workfront, I help strategize and manage the customer's digital learning experience. Some of my key responsibilities include: 1. Building and maintaining web pages in Salesforce.2. Designing and implementing guides within the Workfront application through Pendo.3. Copy editing training materials to ensure a high level of accuracy, usability, and consistency.4. Designing and standardizing video, visual, and print assets using Indesign, Illustrator, Photoshop, Premiere, etc. 5. Measuring content effectiveness through the collection and analysis of various metrics.

Lehi, Utah

Provo, Utah Area

Organized course instruction, trained students on how to utilize virtual audiometer software, regularly taught lectures on course concepts, graded assignments, administered exams, conducted reviews, etc.

Provo, Utah Area

Served as the initial point of contact between customers and Brigham Young University sponsored activities and online courses, identified and resolved issues involving the customer experience, processed credit card payments and handled other sensitive information, assisted customers in the registration process, managed and organized accounts, conducted new hire interviews, generated training materials and oversaw employee training, fostered a spirit of collaboration and team work in the work place, etc.

Provo, Utah Area

Assisted residents with activities of daily living, organized and directed programs to promote exercise and other healthy practices, ensured safety and well-being of residents with dementia, formed personal relationships with residents and their families, etc.