Ma Charizza Reyes Email & Phone Number

Philippines

- Providing standard ESL courses to Chinese students (from children to working adults) using online teaching system- Helps to improve the English reading, writing and speaking skills of students of diverse ages and backgrounds.-Keeping my students engaged with fun and exciting lessons.

Philippines

-Negotiating payments while continuing to build a positive relationship with customers-Performed telephone contact with customers according to guidelines and standards to ensure payment-Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs-Investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps-Identify quality adjustment requests complete documentation packages and utilize company underwriting guidelines to approve or reject the request-Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection / recovery

Ncr - National Capital Region, Philippines

LOB - Online shopping Card services ( Seasonal Account)-Attracts potential customers by answering product and service questions; suggesting information about other products and services.-Opens customer accounts by recording account information.-Maintains customer records by updating account information.-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.-Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Electra Street Abu Dhabi United Arab Emirates

- Represents physicians by screening incoming telephone calls, recording and transmitting messages, scheduling, receiving and announcing patients and visitors. Arranging referrals to other health care providers, scheduling appointments for consultation ,x-rays, laboratory test,etcs- Produces information by transcribing dictation, preparing medical reports and summaries, patient histories,- Maintains patient confidence and protects operations by keeping information confidential- Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information- Maintains work operations by following policies and procedures.- Translate the provider or physicians diagnosis and the treatment of a patient from a medical record file into a codes using a ICD9 and CPT code.

Ortigas,Pasig City Philippines

-Promote products in the given division in adherence to the company’s sales and marketing strategies and preceding action plans-Facilitate towards the achievement quality and quantitative MD call objectives in the territory-Reports accordingly to the given client specified in the itinerary.-Maintain and develops good client relationship with doctors, pharmacist and other relative key stakeholders in the business.-Regular review and familiarization of existing accounts within the given territory in order to maximize the business and relative needs necessary and as well as tap on the potential accounts to enhance the business farther.-Hit the monthly and quarterly quota.

Abu Dhabi, United Arab Emirates

• Reporting to Rental Supervisor/Manager, the job was to facilitate a good customer relationship, assist Customers with any telephone and personal inquiries and ensure they are provided with best quality service. To ensure that all customers were aware of the terms and conditions of the contract of Renting the car.• Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using approved sales techniques to encourage customers to utilize service options. • To ensure that the documents required are valid and true.• Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions. • Resolving customer issues promptly, within company guidelines, before escalating to higher level • Attend to customer needs, understand their requirements so that maximum number of enquiries are converted into reservations at best prices.