Machella Phillips Email & Phone Number

Greenville, Nc, Us

Greenville Nc

Act as a business advisor to agent principals and their teams with a focus on driving results, guiding sales opportunities, and aligning/executing sales strategy. Leads through vision and values by raising the bar and driving sales execution through engagement executing on U.S. Cellular's vision and delivering on business results through assigned accounts.

Acts as a business advisor to agent principals and their teams with a specific focus on driving SMB results, guiding sales opportunities, and aligning/executing sales strategy. Leads through vision and values by raising the bar and driving sales execution through engagement. Proactively identifies and recommends actions necessary to achieve SMB growth for Agencies, Implementation of Small/Medium Business Growth Expert Program in selected Agencies, Work with Agencies and ASDM to identify SMB opportunities in locations, Develops strategies for results in partnership with ASDM, Agent principals, and their Key Leader, Provides SMB related training to enhance selling skills, Conducts funnel reviews with Agent Owners and Key Leaders, Provides guidance with closing SMB deals.

Greenville, North Carolina Area

Responsible for maximizing performance through utilizing key data analysis to collaborate with Channel leadership and optimize overall channel performance. Works collaboratively with Channel leadership to identify and address key issues in operations, key performance indicators, execution of customer engagement, as well as, expected processes and behaviors necessary to achieve expected business results.

Winterville Nc

I am a retail enthusiast that leads by example while demonstrating the principles of the Dynamic Organization, modeling the behaviors of a servant leader; Served as CLN team member, providing support to both Retail and Agent Channels; Fosters a positive work culture by focusing on Associate Satisfaction; Handling full range of Staffing responsibilities; Present in the showroom exhibiting commitment to serving customers by providing an idea experience; Continually fine tune customer service techniques that result in driving business results; Ensure all Associates are equipped with the resources needed to excel at their jobs, thus guaranteeing Customer Satisfaction and generating revenue.

Provided leadership and coaching to retail sales staff on selling skills, performance management and career development; Instrumental in conducting training classes, such as Small Business, Cashier/Greeting, Selling Skills and all other training as it relates to Retail Sales; Coached to inspire each team member; Accountable for developing sales skills and product knowledge to achieve business results; Utilized role playing with associates to identify strengths and determine where growth was needed. Ensured that all Associates were informed regarding company policies and procedures; Interviewed applicants for various positions.

Core Responsibilities: Management of five employees; Prepared weekly work schedule for all retail staff; Merchandised store according to company policies; Performed inventory counts on a monthly basis; Upgraded accounts for existing customers; Attracted new customers and retained existing customers to generate revenue; Assisted customers in customizing phones and packages; Attended community events and socials; Complied with USCC policies and procedures related to operating the retail facility; Reconciled deposit, cash reconciliation, and posted payments; Processed payments on customer's accounts

Core Responsibilities: Attracted new customers and retained existing customers to generate revenue; Responded to and assisted potential customers who call in with phone purchase needs; Upgraded accounts for existing customers;Complied with USCC policies and procedures related to operating the retail facility; Assisted customers in customizing phones and packages; Reconciled deposit, cash reconciliation, and posted payments; Collected and processed customer payments

Core Responsibilities: Coded invoices for payment; Submitted invoices to the corporate office for payment; Processed payroll for employees in the market;

Greenville Nc