Client - Houston, TX-Project Manager/Build Analyst for ICD-10 Readiness/Clinical Documentation Project-ICD-10 education for clinical staff-Analysis of current clinical documentation to determine gaps for ICD-10 specific documentation requirements-SmartTool build to meet ICD-10 requirements and provide documentation efficiencies-Coordinated meetings and follow-up meetings with departments on a regular basis-Maintained new content build inventory and status updates for a large multi-specialty healthcare systemClient – Baltimore, MD-2nd level support for technical issues and end user training-Responsible for department destination mapping-Provided optimization assistance with included: report and print group modification which include snapshot reports, after visit summary, and prescription reports,Smart Tools build and modification-Mentored FTE’s-Participated in Change Control decisionsClient - Chicago, IL-Provided education to clinical users of Meaningful Use/required measures and ensured documentation tools to achieve MU attestation-2nd level support for technical issues-Participated in site/workflow assessments and discovery with physicians and clinic staff-Directly built and oversaw clinical content creation.-Mentored FTE's-MyChart build/setup for new GoLive implementations.-Participated in optimization efforts with departments, working with other Epic teams.-Planned, trained, and supported successful ambulatory specialty and family medicine implementationsClient - Vancouver, WA-Engaged to lead EpicCare deployment for two newly acquired specialty practices, Ophthalmology and Neurology.-Worked in conjunction with other Epic teams on build and set up for specialty specific billing and scheduling, training and documentation-Extensive workflow validation and visio mapping for each department.-Responsible for implementation activities including project planning, workflow design, system build, testing

Managed data gathering, planning, and build for transition between our current EMR to Epic.• Provided onsite and on call support during Go Live.• Participated in SU Testing, Disaster Recovery, and Integrated Testing for EPIC.• Demonstrate leadership.• Played a key role with clinic and hospital acquisitions and/or mergers in assisting with the transition process.• Coordinated and facilitated communication between the technical and clinical service areas in relation to clinicalinformation systems.• Research, analyze and made recommendations for application work flow improvements.• Interacted with customers in a warm and friendly way.• Took immediate action to meet customer requests or needs.• Listened and understood what customers had to say.

(Now Sanford Health) Bismarck, ND• Acted as Centricity Form Development Liaison. Was instrumental in their electronic medical record templatedevelopment.• Developed and organized our electronic medical record Help Desk.• Performed public speaking to providers and other nursing staff.• Assessed, planned, and managed the development of our electronic patient record throughout MedCenter OneHealth System.• Coordinated and facilitated communication between the technical and clinical service areas in relation to clinicalinformation systems.• Implement, train, evaluate and maintain our electronic medical record.• Demonstrated leadership.• Collaborated with other departments and team members to maintain continuity of patient care.

Performed demonstrations of MeritCare’s electronic medical record (Centricity) and myMeritCare SecureMessaging.• Assessed, planned, and managed the development of our electronic patient record throughout MeritCare HealthSystem.• Coordinated and facilitated communication between the technical and clinical service areas in relation to clinicalinformation systems.• Implemented, trained, evaluated and maintained clinical information systems.• Demonstrated leadership.• Instrumental in the development of myMeritCare (patient portal) to enhance the patient’s experience whilereceiving online medical service.• Collaborated with other departments outside of Clinical Informatics to maintain continuity of patient care.