Mark Machado Email & Phone Number

Canada

• Deployed, repaired, and maintained end-user hardware, including desktop and laptops, ensuring optimal functionality and performance.
• Installed and configured software packages, including utilizing a centralized deployment suite (Altiris), to meet organizational requirements and enhance user productivity.
• Maintained accurate inventory records for both software and hardware assets, facilitating efficient management and tracking of resources.
• Collaborated with cross-functional teams within the IT department to provide comprehensive support to various departments and assist with various project tasks and deliverables.
• Assisted in ensuring security standards were upheld during equipment deployment and software installation processes, contributing to the organization’s cybersecurity posture.
• Played a key role in two company-wide migration projects, assisting over 700 users with seamless transitions within a one-month period, through effective collaboration with colleagues to ensure smooth migration.

Mississauga, Ontario, Canada

• Inspected large shipments of various types of samples including air, water, and soil samples with a high degree of precision. Shipments occasionally contained 50+ samples and inspections were completed promptly.
• Collaborated with 1 employee to prepare samples for shipments to various depots across Canada.
• Received 2 awards from Supervisors for work during the busy summer season for helping multiple departments while managing workload as a subcontractor.
• Collaborated with the sort and distribution department to ensure samples were correctly distributed for testing.
• Efficiently prioritized workloads and leveraged problem-solving skills to meet the deadlines of clients and various departments of the lab.

Brampton, Ontario, Canada

• Approached customer complaints with empathy and professionalism, listened to concerns, offered solutions, and involved a manager or supervisor when necessary.
• Engaged customers by inquiring about preferences and dietary needs and assisted them in finding suitable products, such as vegan options.
• Collaborated and communicated effectively with staff while maintaining keen attention to detail to display merchandise.

Mississauga, Ontario, Canada

• Collaborated with 2 employees to complete large orders and rush orders for various clients.
• Completed inspection and scanning of vials containing chemicals ensuring vials were safe for shipment.
• Prioritized bottle orders to ensure timely completion and delivery, and ensured bottles were properly sorted.
• Communicated effectively to collaborate with staff while managing and prioritizing workload in a fast-paced environment to efficiently meet the deadlines of various clients and departments.