Machonta Wright Email & Phone Number

United States

· Effectively use the Epic system to cancel, schedule, and make needed follow-up appointments for dilated exams, pediatric visits, glaucoma testing, and retina testing· Use prioritizing and attention to detail skills to complete pre-requirement paperwork for cataract surgery · Routinely communicate with doctors and nurses verbally and electronically regarding medical advice for special patient situations and medication refills· Professionally answer various departments’ inbound calls and effectively route them to their appropriate locations

United States

· Use great interpersonal skills to enthusiastically greet patients and check them in/out.· Manage patient billing by verifying previous payments and collecting co-pays and payments.· Responsible for managing patients in all scheduling matters and confirmed the accuracy of each· Conduct all insurance verification processes prior to patient appointments to ensure appropriate account reconciliation for services that need to be provided.· Maintain, update, and organize patient records and process medical releases as needed.· Routinely fax medical documents to medical facilities and laboratories for patient services to be performed. · Utilize knowledge of medical terminology to effectively process interoffice emails between doctors and staff regarding patient health and services rendered.· Count and reconcile cash drawers, prepare cash receipts, and create a bank deposit at the end of every shift.· Ensure the cleanliness, sanitation, and maintenance of all waiting areas and restrooms for patients.· Distribute and collect patient forms.· Adequately answer and manage all patient phone calls regarding appointment scheduling/rescheduling, billing disputes, inquiries, referrals.· Handle specialty calls from Labcorp, Imaging Health Specialists (IHS), insurance companies, and attorneys regarding patient records

United States

· Instruct new hires on company policy and procedures to ensure an efficient and productive working environment.· Support fellow Customer Service Representatives (CSR) with key tasks to process client and customer requests.· Maintain a 90% Customer Service Satisfaction rating.· Regularly handle accounts under ResMed’s Sleep and Ventilation Program.· Takes 80 + inbound calls to process orders for hospitals, sales representatives, and HME/DME’s. · Resolve service issues, check order status and pricing, process product returns through FedEx system, issue customer credits, create returns.· Correct and apply promotion discounts on customer orders.· Utilized the Return Material Authorization (RMA) System to process CPAP machine product returns, replacements, and schedule repairs.· Closely collaborated with managerial staff to complete special projects and create department procedures.· Processed over 400 monthly regular and problematic customer cases.

Responsible for taking inbound calls from vendors and customers.* Ensures quota of 250 outbound calls per week are made directly to new and returning customers.* Input new customer and vendor information into Salesforce.* Obtain billing information via phone, email, or fax.* Establish quality customer relationships to purchase on behalf of the federal/state governmentsand various agencies.* Monitor new and outstanding customer purchase orders to ensure accuracy andsatisfactory completion.* Problem solve errors and/or misc. disputes/discrepancies with customers and/or vendors to ensureefficient and accurate resolution.* Negotiate for target pricing with vendors on various products.* Service customer needs in order to fulfill product requirements.

Worked closely with supervisor to complete everyday assigned tasks.* Use computers for various applications, such as database management or word processing.* Answer telephones and give information to callers, take messages, or transfer calls toappropriate individuals.* Create, maintain, and enter information into databases.* Complete forms in accordance with company procedures.* Maintain scheduling and event calendars.* Schedule and confirm appointments for clients, customers, or supervisors.* Make copies of correspondence or other printed material.

Responsible for taking inbound and making outbound calls relating to merchandise, deals,and orders.* Handled various forms of payment.* Scheduled deliveries.

Read source documents, handled payment options, and trained new hires.* Assisted dispatchers on client arrival times.* Shared personal experiences regarding the tours to generate sales while strategizing newmarketing ideas.

Answer telephones, direct calls, and take messages.* Compile, copy, sort, file, and/or mail out records of office activities, transcripts,and diploma notifications.* Operate office machines, such as photocopiers and scanners, facsimile machines,voice mail systems, and personal computers.* Review files, records, and other documents to obtain information to respond to requests.

Associate'S Degree, Health/Health Care Administration/Management, Sophomore

Diploma