Maci Davis Email & Phone Number

Longview-Marshall Area

• Coordinated patient intake and registration processes utilizing anautomated healthcare management system• Answered 100+ incoming phone calls from patients and medicalfacilities regarding appointments and resolving patient related issues• Managed and coordinated physician referrals and insurance payments• Adhered to company and legal standards regarding PHI, PII, and PTI• Verified and coordinated patients’ insurance regarding eligibility forcare, received co-payments, deductibles and coinsurance• Performed and coordinated clerical and team communication functionsto assure organized delivery of patient care services• Provided administrative support to medical doctors, specialists, andpatients

Dallas-Fort Worth Metroplex

• Provided exceptional customer service by giving short tours of the facility• Handled customer complaints appropriately in efforts to maintain business relationship• Identified and implemented new policies• Fostered an environment in which customers enjoy a high level of service and employees are motivated to deliver a world class experience• Represent the voice of the consumer in project meetings and provide consumer centric tools and methods• Answered customers’ questions and addressed problems and complaints in person and via phone

Dallas-Fort Worth Metroplex

• Managed 10+ employees, constructed weekly schedules, fostered incareer development and succession planning• Responsible for training of all new hires including seasonal hires• Initiated cross-training with other departments to improve workflowand streamline project completion• Empowered and managed the customer experience end to end• Leads an exceptional experience of the sales floor by providingfriendliness and knowledge to customers shopping for their needs