Macie Post Email & Phone Number

Louisville, Oh, Us

Akron, Ohio, United States

• Coordinate and schedule various educational programming including outreach and on-grounds programs throughout NE Ohio, and virtual programs extending across the United States. • Ensure appropriate staffing levels are met for programming.• Facilitate outreach, on-grounds, and virtual programming to guests of all ages.• Created spreadsheet using MS Excel to track all programming conducted throughout the year to help determine best practices for future programming.• Communicate with prospective guests and partners both written and verbally for future programs, and follow-up with past and current guests for feedback and billing needs.• Team up with other departments such as IT, guest services, development, etc. to establish an efficient operation.

Orlando, Florida, United States

• Oversaw a group of over 75 Cast Members at the Main Entrance of Epcot while maintaining operational and guest support.• Collaborated with partners such as vacation planning, guest relations, and security to ensure operational needs are met.• Created a tracking log using MS Excel for maintenance requests made throughout the operation.• Established positive working relationships with colleagues, managers, and guests through regular communication and effective anticipation of needs.

Orlando, Florida, United States

• Use of MS Office Programs such as Word and Excel to maintain and organize records, and PowerPoint to create educational content about touring techniques, facilitating skills, animal information, conservation efforts, etc.• Coordinated with partners including animal care staff, food & beverage, operations, and engineering to ensure a seamless operation. • Communicated with guests both written and verbally regarding tour information, booking, and/or concerns.• Scheduled individuals and groups for tours and ensured guides were scheduled to lead those tours. • Created educational content for the benefit of the cast and facilitated professional development meetings with small groups of cast members. • Conducted show observations and provided feedback to cast regarding interpretation skills, accuracy of animal/conservation information, and ways to improve educating guests of a variety of ages and backgrounds.

Orlando, Florida, United States

• Lead a three-hour personalized premium experience with Wild Africa Trek for groups of up to 12 guests aged 8 and up through the Harambe Wildlife Reserve in Disney's Animal Kingdom Theme Park while conveying the park’s mission to connect guests with nature.• Conveyed information about African wildlife, natural history information, animal behavior, conservation efforts, animal husbandry and zoological operations to a diverse group of guests to ultimately inspire guests to take conservation action and positively impact wildlife. • Educated guests on the standards set by the Association of Zoos and Aquariums and how Disney’s Animal Kingdom abides by and exceeds expectations of those standards.• Interpreted animal behavior to guests of a variety of ages and level of knowledge to help them gain an understanding of how/why animals act as they do in a zoological setting and compare that to behavior seen in the wild.• Worked as a team with a co-guide for the duration of the tour to ensure guest safety, comfort, and enjoyment. • Actively listened and cooperated with co-guide to ensure the tour moved at a proper pace, managing time with other tours in operation.

Master Of Science - Ms, Psychology, 3.8

Activities and Societies: National Society of Leadership and SuccessI am earning my Masters in Psychology focusing entirely on leadership.

Bachelor Of Science - Bs, Environmental Studies, 3.2