Dispatcher.• Processed incoming customer service requests into the dispatching system. This involved direct communications with customers; retrieve calls out of the customer service voice mailbox or calls placed through email. • Determined call status (call type) for all incoming service calls and prioritizes calls based on customer’s needs. • Monitored field technician call loads and adjust accordingly to ensure proper customer response time. • Communicated with service staff and with management to ensure that field technicians are working efficiently and to escalate any customer issues as needed.

Perform various duties ranging from repairing M1A1 tanks, supervising the shipments of the tanks and tanks parts. Also participate in translation duties for USMC