Maciej Piotrowski Email and Phone Number

- Getting trainings in Cloud based systems for Contact Center, - planning and preparing migration to Cloud based platforms,- Creating and developing Genesys Cloud Digital bots, webmessenger flows, IVR flows,- Keeping other teams work compliant with Genesys Cloud best practices (architect flow auditing),- checking and implementing new features,- integrating Genesys Cloud platform with Salesforce, OKTA,- creating integrations and actions in Genesys Cloud to work with external databases, integrating various APIs to work with Genesys Architect for better client assisctance and automation,- Providing continous support in Genesys Cloud, assisting system admins in their daily work, moving flows between divisions, updating existing architect flows with new features and then assisting system admins in moving them to production,- work with platform APIs,- providing ideas and guidance on Genesys Cloud platform.

- Getting trainings in Cloud based systems for Contact Center, - planning and preparing migration to Cloud based platforms,- Creating and developing Genesys Cloud Digital bots, webmessenger flows, IVR flows,- Keeping other teams work compliant with Genesys Cloud best practices (architect flow auditing),- checking and implementing new features,- integrating Genesys Cloud platform with Salesforce, OKTA,- creating integrations and actions in Genesys Cloud to work with external databases, integrating various APIs to work with Genesys Architect for better client assisctance and automation,- Providing continous support in Genesys Cloud, assisting system admins in their daily work, moving flows between divisions, updating existing architect flows with new features and then assisting system admins in moving them to production,- work with platform APIs,- providing ideas and guidance on Genesys Cloud platform.

- Genesys on-Premises,- Genesys Pure Cloud,- AWS Contact Centre.Genesys solution level:• incidents analysis,• fault management 2nd + 3rd Level of Genesys components as a part of global call center infrastructure worldwide,• troubleshooting ongoing issues with end-users, technical administration of all Genesys components,• direct collaboration with vendor in terms of issue investigation and analysis,• deep log file analysis of Genesys applications,• testing, updating and upgrading of Genesys services and tools,• implementing, configuration and testing of new services and hotlines in our global Genesys solution (GVP, email, chat),• creation of technical project documentation and work instructions according to corporate standards.

• active work with the client,• team time management,• cooperation with sales representatives and carrying out orders,• management of the F.H Inga social network,• creating graphics and marketing materials,• implementation of the security project.

• active work with the client,• supervising the servers and the internal network of the facility,• installing firmware updates,• monitoring the correctness of cisco phones operation, acces points• management of consumables and multimedia devices,

• presenting the company's offer and acquiring new customers,• implementation of sales plans (preparation of commercial offers),• negotiating transaction conditions, monitoring customers orders),• advice and support for clients' activities.