- Managing sales and marketing department - agent executive and interns- Partnerships, PR and global client base increasing- Sales campaigns to promote specific products, events to promote the business as a venue- Creating customer service strategy & PR activities- Contracting new agents, tour operators, OTA’s, tickets resellers- To guarantee sales in a B2B and B2C capacity- To identify business opportunities to further increase sales volume, market share and profitability per segment.- Attending all major travel trade shows and networking events- Identifying and monitoring the performance of competitors in the market place- Providing excellent customer service to designated accounts- Negotiating rates for company’s products

- Identify new business growth opportunities; seek and establish new relationships - Management and development of affiliate window partnerships and corporate partnerships- Exhibit and attend trade shows, networking events and exhibitions- Deliver professional site FAM visits and arrange ‘taster events’ for potential account customers and existing clients to showcase the attraction and ensure product knowledge development- Managing product updates, offers and incentives for corporate clients, groups and schools - Negotiate advertisement exposure across many channels in order to raise the brand and product awareness- Answering and responding to all telephone, email and postal sales enquiries in a professional manner, adhering to the company SLA policy - Managing ticketing system- Website management

- Supporting Trade Sales Department in delivering the budgeted volume and revenue across the travel trade market - Developing and building relationships with re-sellers (travel agents, hotels, retail clients, concierges, sightseeing and series operators, coach operators)- Effective promotion of the Ripley’s Believe It or Not! brand, tickets and products- Arranging FAM visits for potential new and existing clients- Communicating new offers and promotions to trade partners - Answering and responding to all telephone, email and postal sales enquiries in a professional manner, adhering to the company SLA policy - Managing bookings for trade groups, groups and schools

- Guiding international groups in the city of Krakow and through all main tourist attractions of southern Poland (towns, castles, palaces, museums, national parks, sanctuaries, churches)

- Guiding international groups in former Nazi Concentration Camp- Delivering exceptional level of customer service and knowledge about the history of the place