Macie M. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Organize large, complex products and processes in an approachable library of knowledge based articlesWrite, maintain, and publish clear, succinct product documentation for internal support agentsUpdate training documentation on an as needed basisAudit existing documentation and written copy for accuracy and relevanceCreate and send written announcements with policy updates, new features, etc. for all internal agentsAddress feedback from internal and external stakeholders to update content accordinglyInteract with SMEs to ensure alignment and understanding of complex technical specifications and best practicesExperience handling multiple deadlines and projects at once

Round Rock, Texas, United States

Analyze highly complex technical specifications to determine audience and documentation solutionsCollaborate with subject matter experts to develop knowledge and understanding of product operations and best practicesInteract with technical team members such as developers, quality assurance team, and system/software architectsStrong writing and proofreading skillsEnsure documentation is accurate, readable, and conciseRegularly attend and participate in project conference calls for product developmentDevelop, maintain, and publish end-user documentationExperience handling multiple deadlines at once

Round Rock, Texas, United States

In-store support for 450+ employees; provides employees with benefits information and H-E-B policies/procedures Streamlined processes to effectively track, order, and maintain inventoryServe as primary point of contact for an average of 25+ incoming phone calls per day, addressing inquiries and resolving concernsProvide ongoing administrative support to store leadership, driving organizational success through the management of daily operations and special projectsCompose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communicationMaintained strict confidentiality of all applicant informationInstituted a revised filing system, expediting the coordination of service calls and site assessmentsGuaranteed prompt delivery of incoming mail to appropriate recipientsSpearhead training and development program for new employeesAudits payroll weekly in Workforce Manager to ensure hours are listed properly

Round Rock, Texas, United States

Round Rock, Texas, United States

Bachelor Of Arts - Ba, English, 3.85/4

Concentration in Writing and Rhetoric Minor in Sociology Summa Cum Laude

Associate Of Arts - Aa, General Studies, 3.6/4