As a Workday Practice Director, Mack is responsible for optimizing how clients configure their HRIS systems, listening to client needs and translating that to key deliverables. He serves as a trusted advisor for staff, conducting training, developing technical documentation, and addressing any issues that arise.

o As the Workday technical lead for HCM, Recruiting & Onboarding, Benefits, Learning, Security, and Reporting, I was responsible for: Leading configuration changes related to business processes, condition rules, notifications and alerts, and security groups. Creation of custom reports and dashboards. Directing knowledge transfer sessions with Functional Leads, education campaigns with the business, and creation of job aids. Scheduled system audits. Supporting large scale initiatives, including but not limited to: Open Enrollment and migration of Identity Management providers. Project team for semi-annual Workday releases and change management.

o Talent Acquisition: Saved $50,000 in 2018-2019 by moving the recruiting function in-house and eliminating the use of outside agencies. Formed a Referral Bonus program, fostered new relationships with local universities, created LinkedIn and Indeed accounts reducing time to fill YoY.o Total Rewards: Established compensation & benefits data in the HR system to calculate and circulate Total Rewards statements.o Payroll: Administered bi-weekly payroll for 100+ employees.o Benefits: Rolled out a Benefits Engagement Survey in 2018 with 80% participation. Spearheaded first virtual Benefits Open Enrollment. Migrated health insurance to a new carrier and took plans to market annually thereby saving $42,000 in 2020 premiums. Transferred life insurance to a new carrier saving $27,000 in 2019 premiums. o Reporting: Leveraged HR system to create a monthly HR report for senior management using pivot tables & graphs to highlight below industry average turnover data, 401(k) contribution rates, and compensation & benefit spend by business unit.o Compliance: Wrote the first ever Employee Handbook and job descriptions in 2018 as well as an HR Process Manual in 2020 documenting instructions and best practices from hiring to benefits enrollments.o HRM System Administration: Super-user for the HR system. Built custom workflows to capture more robust new hire data, customized content of the employee self-service portal and on-boarded employees in the system to expand the services available to employees and to give employees direct access to address their HR needs via a suite of tools and resources.o Vendor & Carrier Relations: Primary point of contact for HR system vendor and health/life/disability carriers. Responsible for accurate data input, troubleshot systems issues, maximized utilization of services offered, and reconciled invoices for preparation to internal accounting team.

January 2016-August 2016: HR Generalist January 2015-December 2015: HR Coordinator o Reported directly to the Director of Human Resources for the National Offices supporting 700 partners and employees.o Built relationships with key stakeholders across a highly matrixed organization to help drive employee engagement and implement strategy throughout the organization. o Spearheaded on-boarding and orientation for over 150 full-time experienced hires in FY16.o First point of contact to employees and managers for policy questions, sign-on and referral bonuses, and reimbursement for tuition, certification and parenting benefit programs.o Managed budgets as an administrator for a real-time recognition program.o Collaborated with the Employee Relations team regarding mandatory training compliance monitoring and leveraged knowledge learned on the job to identify opportunities for policy and process improvements.o Responsible for FMLA and LOA tracking and reasonable accommodation requests.o Conducted exit interviews and properly off-boarded employees locally and virtually.o Prepared accurate performance feedback reports utilizing HR management system (PeopleSoft) for HR and Line of Business Leaders.o Recruited for seven full-time and internship positions, maintained confidential information in the applicant tracking system (ADP VirtualEdge).o Coordinated interviews for an average of 80 requisitions across 20 offices with emphasis on candidate care, generated offer letters, and processed background and reference checks.

o Supported Recruiters and the University Recruiting Program Lead in sales, operations and merchandising throughout the hiring cycle for full-time and internship hires. o Compiled ad hoc reports for HR Business Partners on historical hire data regarding number of hires, diversity statistics, former intern acceptance rates and overall acceptance rates. o Spearheaded 22 final round interview days for 14 different business units, involving event planning, coordinating candidate travel, generating interview schedules, arranging catering and processing candidate reimbursements.o Responsible for accurate management of 15 job requisitions in the applicant tracking system (Taleo) as well as timely correspondence to candidates including more than 150 offer letters.

o Engaged with senior-level HR executives to proactively schedule and confirm over 300 sales meetings, achieved top-performer recognition for August and promoted from Associate to Specialist in November 2013. o Coordinated internal staff to ensure support to the Sales Executive in their sales meetings. o Partnered with Sales Executive to create customized plans for assigned territory to support sales cycle success. o Ensured that CRM database (Salesforce.com) contained accurate account details and contact information, significantly increasing prospect occupancy rate. o Actively provided assistance and support to Sales Executive, surpassing revenue goals most recently in Q2 by 159 percent, and bringing in a total of nearly $2M in new business. o Successfully aided in on-boarding new hires. o Researched HR product content to refine function and product knowledge, and attended 8 sales training courses to strengthen business skills and acumen.

o Worked on a team to create and organize computerized personnel records and security clearance files. Attention to detail was priority.o Implemented new scanning system in collaboration with Human Resources Service Center project managers.